Principal Systems Engineer

** Job Description*
* Drives regular administration and conducts moderately complex performance trend analyses and manages server capacity. Optimizes system configurations and backups independently. Coordinates the implementation of monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs. Develops and implements enhancements to improve the performance reliability, and security, of systems and environments. Advises team on and resolves complex, critical customer system issues. Implements disaster recovery solutions.

** Responsibilities*
* ** Key Responsibilities*
* ** System Installation & Configuration - Software Administration:*
*
- Monitors and provides support for junior team members to maintain operating systems to ensure optimal installation and performance.

- Coordinates the administration of middleware products in environments.

- Drives the deployment, maintenance, and operation of internal applications as needed.

- Drives regular administration and conducts moderately complex performance trend analyses and manages server capacity to ensure service performance meets and exceeds standards.

- Applies deep knowledge of application monitoring tools to optimize and ensure efficiency.

** System Installation & Configuration - Installation and Configuration:*
*
- Leverages deep knowledge to support the team in installing and configuring servers, cloud infrastructure, and all software and environments.

- Optimizes system configurations and backups independently to ensure the optimal performance and stability of the server infrastructure.

- Coordinates hardware maintenance, auditing, installation, and provisioning, ensuring all tasks are performed efficiently and effectively.

- Collaborates with internal technical experts and third-party vendors to resolve integration challenges.

** System Installation & Configuration - Identity & Access Management:*
*
- Drives administration of access privileges in the identity and access management system, ensuring accurate and secure access to IT resources.

- Proactively monitors and analyzes user activity in the identity and access management system and provides insights on system activity.

- Provisions access management systems.

** Service Lifecycle Management - Batch Processing:*
*
- Proactively monitors the batch process to ensure updates are applied and ensures any issues that arise are resolved.

- Leverages advanced batch management techniques using different work schedulers to configure jobs and job streams, define dependencies, and report job performance.

- Ensures scheduling and budgets of batch monitoring services align with and support Service Level Agreements (SLA).

** Service Lifecycle Management - Security Maintenance:*
*
- Follows and proposes improvements to procedures to provide assurance that compute and storage devices are secure.

- Provides support as needed to maintain privileged accounts/secrets integrity of systems and compute and file system security for the compute and storage environment.

- Proactively monitors and evaluates high-level service and infrastructure dashboards, addressing identified anomalies.

- Coordinates the implementation of monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs.

** Service Lifecycle Management - System & Security Improvements:*
*
- Develops and implements enhancements to improve the performance reliability, and security, of systems and environments.

- Partners with Service teams to identify and address gaps in operational capabilities and support scalability and resiliency.

** Incident Management & Support - Incident Management:*
*
- Participates in the end-to-end incident management lifecycle to ensure systems are stable, secure, and performing accurately.

- Analyzes and interprets incident-based data for team metrics and key performance indicators (KPIs) to identify patterns, root causes, and solutions in system and network incidents.

- Leads incident review meetings to provide oversight for operational performance and solution implementation.

- Partners with third party vendors and cross-functional teams (e.g., Development, Cloud Engineering, Product Engineering, other IT…