Senior Product Manager – Enterprise Platform; Workspace ONE UEM

Senior Product Manager – Enterprise Platform

Atlanta, GA (Hybrid) – No travel required.

• Own and evolve the long‑range platform strategy across Modern SaaS Architecture, Certificate Management, and Enterprise Readiness to position the product as the enterprise standard for endpoint management infrastructure.
• Serve as the platform’s strategic horizon scanner, synthesizing shifts in enterprise SaaS architecture, security standards, and the competitive landscape to identify inflection points early.
• Define engineering contracts at the Epic level, authoring precise acceptance criteria that bridge business intent and technical execution while anchoring quarterly Plans of Record to measurable outcomes.
• Own the upgrade strategy with SaaS Operations, establishing feedback loops between operational telemetry and customer signals to continuously evolve deployment approaches at enterprise scale.
• Conduct systematic platform analysis to surface architectural gaps and capability deficiencies, translating findings into prioritized investments that measurably improve reliability, performance, and feature parity.
• Apply deep SaaS architecture and SRE fluency to the product decision‑making process, grounding prioritization in operational reality through reliability engineering principles and service‑level thinking.
• Drive strategic customer engagement with global enterprise accounts, translating complex technical requirements and deployment constraints into platform investments that shape multi‑year product direction.
• Shape the customer knowledge ecosystem by authoring and maintaining high‑impact technical content, ensuring enterprise customers and partners have the clarity needed to deploy, operate, and scale the platform confidently.
• Manage strategic technology partner relationships—including Digi Cert, Entrust, and PKI infrastructure providers—aligning roadmaps, accelerating joint feature delivery, and ensuring certificate management capabilities stay ahead of enterprise demand.
• Lead engagement with global cybersecurity certification bodies, owning the product side of the certification strategy and navigating complex compliance requirements to meet security standards demanded by government and regulated enterprise customers.
• Apply product judgment to high‑complexity escalations, connecting engineering, support, and customer context to accelerate resolution and close the loop with product improvements that address root causes.
• Drive end‑to‑end delivery of large‑scale platform initiatives, establishing clear ownership structures, maintaining execution momentum, and keeping stakeholders aligned from scoping through launch.
• Orchestrate cross‑functional delivery across Documentation, Release Management, and Engineering, serving as the connective tissue between teams to ensure customer commitments are met precisely.
• Own the internal readiness motion for new platform capabilities, building demo narratives, technical enablement materials, and training programs that enable customer‑facing and support teams to represent and support new features confidently.

• 5+ years in product management, technical marketing, systems engineering, SRE, Dev Ops, SaaS Ops, or other customer‑facing enterprise software roles with a track record of owning platform strategy end‑to‑end.
• Deep fluency in enterprise SaaS architecture, deployment models, and upgrade strategies across both SaaS and sovereign environments.
• Strong security foundation spanning certificate lifecycle management, security certifications, and direct engagement with cybersecurity stakeholders.
• Proficiency across major operating systems and environments:
  Windows, macOS, iOS, Android, Linux, and Load Balancers.
• Proven ability to lead products from concept to launch across cross‑functional teams, with a bias for action and comfort making decisions with incomplete information.
• Excellent written and verbal communication skills, able to convey complex technical concepts to both technical and non‑technical audiences and author precise customer‑facing content.
• Strong collaborative instincts and ability to build alignment across teams with competing priorities and…