Sr. Business Analyst

Job Description

Sr. Business Analyst – Atlanta, GA – 12‑month contract. Candidates must be local to Atlanta.

• Lead, gather, develop, coordinate, and maintain business requirements for various projects and/or systems from initial phase to final implementation, ensuring compliance with standards.
• Interact with users, other portfolios, and vendors for the full life cycle of projects.
• Troubleshoot, coordinate, and maintain production systems/programs/applications as needed.
• Produce scheduled and ad‑hoc reports as required.
• Assist in maintaining and communicating project status reports and tracking.
• Provide user support and coordinate resolution of issues, including change management, root cause analysis, and appropriate escalation.
• Develop use cases and functional specifications and coordinate the capture of process models and functional testing, ensuring systems are functionally appropriate, technically sound, and well integrated.
• Develop and manage user acceptance criteria.
• Coordinate the analysis, evaluation, implementation, and maintenance of systems developed internally and/or with an outside vendor.
• Assist in the development of project definitions, cost/benefit and risk analysis, work plans, progress reports, and presentations.
• Transition product support to systems operations.
• Assist in establishing end‑user training.
• May perform other duties as assigned.

• Communication Skills – able to communicate verbally and in writing with all levels of employees and management.
• Integrity and Trust – a direct, truthful individual who keeps confidences and presents information honestly.
• Teamwork – works well in a collaborative setting, volunteers for and completes assignments, and contributes to team success.
• Technical Expertise – keeps up to date on technical developments and applies relevant processes to business needs.

• Customer Focus – dedicated to meeting the expectations and requirements of internal and external customers.
• Dedication – demonstrates a desire to dedicate time and energy to accomplish goals and tasks.
• Partners with the Business – acts as a valued partner to the business, developing relationships with customers.
• Patience – listens and checks before acting, tolerant with people and processes, and sensitive to due process.
• Task Management – delivers quality work on time, monitors and controls task status, and escalates problems as needed.

• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or equivalent education/experience.
• Two to five years of IT and/or business experience, or a similar combination of education and experience.
• Three to five years of project coordination experience and previous airline business experience (ideal).