ServiceNow PM Workflows Consultant

Title

Ivanti Consultant - Remote

Remote

Long term

w2 or c2c

Mode of Interview:
Webcam interview. Long term project. Remote. Need 1 Professional Reference. Working hours in PST time zone.

• Workflow design / flow diagrams and process documentation
• ETL and data migration documentation
• Data cleansing, normalization and standardization
• Data mapping and transformation rules
• SQL queries, reports and dashboards
• KPI metrics and analytics
• User guides, SOPs, and knowledge articles
• ITSM / ITAM subject matter expertise (SME)
• CMDB and configuration data validation
• Asset, software, and contract data analysis
• Software normalization and categorization
• Data reconciliation and quality assurance
• UAT support and data validation
• Executive and operational reporting
• Trend analysis and operational insights
• System integration support
• Data governance and compliance reporting
• Stakeholder collaboration and workshops
• Agile project participation
• Process improvement and optimization

Translate spreadsheet-based and manual processes into structured, scalable data systems to support hardware/software asset and purchasing workflows. Contribute to the design and population of the configuration management database (CMDB), asset inventories, and line‑item level purchasing structures. Assist in mapping legacy records (e.g., hardware, software, vendor, location, financial) into Ivanti object structures, identifying and integrating missing or incomplete data. Support integration efforts with procurement systems, inventory sources, and automated discovery tools.

Plan and support data migration activities, including extraction, transformation, and load (ETL), testing, cleanup, and validation. Ensure data normalization, integrity, and accessibility across the asset lifecycle, incorporating performance tuning, error correction, and auditing best practices. Collaborate with internal technical teams and vendors to troubleshoot and validate data mappings, field configurations, and automation triggers. Document custom database structures, data dictionaries, and configuration elements to support maintainability and knowledge transfer.

Contractor's Key Person shall:
Participate in daily and weekly Sprint Planning and review meetings with the OIS ITSM team. Provide feedback and input on the project release schedules, including identifying and recommending incremental delivery of work for the deliverables to be completed in a specific sprint. Provide updates to current Tasks and action items, upcoming tasks and action items, and plan work for the current and upcoming sprints.

Demonstrate understanding of requirements using incremental functional prototypes and receiving and documenting feedback from business and technical stakeholders. Review any additions / modifications to requirements and determine impact to deliverables and timelines. Communicate impact to OIS Business Operations ITSM lead and contract administrator. Document Services completed under this Task in the relevant Sprint Report Package. Keep members of the project apprised of sprint status via daily updates within daily meetings and within tracking systems as needed.

Coordinate review and ensure updates of product delivery schedule are agreed upon by the OIS Business Operations ITSM lead and contract administrator.

Contractor shall complete program documentation identified in the Sprint Planning meetings. Contractor must follow standard version control, configuration management principles, and OIS standards while making changes to artifacts. Contractor shall create:
Flow diagrams and process documentation. ETL and data migration plans and other associated documentation. Data mapping and data transformation rules. SQL queries, reports and dashboards. KPI metrics and analytics. User guides, SOPs and knowledge articles. CMDB configuration specifications. Software normalization and categorization documentation. Data reconciliation and quality assurance guides and SOPs. UAT test scripts and validation. Trend analysis reports. Data governance and compliance reporting.

Process improvement and optimization…