Business Operations Analyst; Hybrid

Business Operations Analyst

As a Business Operations Analyst within the Strategic Programs team, you will operate at the intersection of strategy, operations, and technology. This role focuses on supporting recurring revenue metrics initiatives and validation programs while improving operational efficiency through automation and process optimization.

You will collaborate with customers across business, data, and technology teams to define validation strategies, implement testing plans, and ensure alignment with product and program objectives. In this role, you will analyze existing processes, identify improvement opportunities, and implement automation solutions that reduce manual effort and improve cycle time.

Responsibilities include:

• Design and implement automation solutions that reduce manual intervention in testing and validation scenarios.
• Develop test strategies, create detailed test scenarios, record results, and publish integrated test reports.
• Coordinate Business Acceptance Testing (BAT) plans and work closely with cross-functional customers to ensure validation readiness.
• Analyze recurring revenue metrics, partner incentives, and operational data to support strategic program initiatives.
• Engage with partners through meetings, stand-ups, and feedback loops to ensure alignment with program objectives and product vision.
• Identify and help resolve complex operational issues impacting program execution and business direction.
• Evaluate current processes, identify gaps, and recommend technology-driven solutions that improve efficiency and scalability.

Minimum Qualifications:

• 3-5 years of professional experience in Customer Experience (CX), IT, Data, Operations, Consulting, or related business functions, along with a Bachelor's degree in a technical field or equivalent practical experience.
• Experience working with software or SaaS business models.
• Proven experience in testing, validation processes, or Business Acceptance Testing (BAT).
• Ability to build business cases and develop analytical models to support decision-making.
• Experience analyzing operational processes and implementing improvements through automation or technology solutions.

Preferred Qualifications:

• Knowledge of Cisco business processes, tools, policies, and data exchange/flow across systems.
• Experience working across global teams in both business and technology environments.
• Strong storytelling and communication skills for executive-level presentations.
• Demonstrated ability to simplify complex problems and structure solutions.
• Experience with initiatives that reduced manual effort through process redesign or automation with measurable operational impact.