User Experience Researcher

At Delta, our Digital Experience Team is the driving force behind shaping cohesive and impactful digital journeys. We are committed to human‑centered design to address the dynamic needs of today’s users while advancing future possibilities. Our approach involves transitioning from individual skill teams to collaborative Design and UX teams with a continued focus on design excellence that sets the bar for digital experiences and inspires product and teams  are inviting top‑tier talent to join us in this journey to drive the creation of exceptional digital experiences for our customers and employees.

We are seeking a User Experience Researcher to join Delta’s Digital Experience Design team. The role will oversee research initiatives that support digital product strategy, focusing on understanding the needs, attitudes, and behaviors of end users to enhance the overall user experience and drive engagement across Delta’s digital products, including both employee and customer‑facing channels.

The candidate should demonstrate a professional, confident, and polished demeanor; be outgoing, articulate, and passionate about user research; and be able to work well with large product teams. The role requires clear presentation of research findings and recommendations.

This position is based in Atlanta and hybrid, requiring in‑office work. Requires authorization to work in the United States.

• Coordinate with UI/UX design, design agency, product, and other stakeholder teams to execute the strategy to drive a best‑in‑class digital user experience.
• Collaborate with internal and external stakeholders to define and prioritize user experience research objectives, develop user research plans.
• Design, conduct, moderate, and analyze user research studies, including but not limited to focus groups, in‑depth interviews, surveys, navigation testing, eye tracking, lab‑based and remote usability studies, heuristic evaluations, benchmark analyses, A/B testing, and online customer tracking and panels.
• Coordinate and execute multiple concurrent user research related projects, effectively managing competing priorities.
• Present research findings with clear, actionable implications, and communicate deep customer needs and design best practices to stakeholders and senior leadership across the organization.
• Ensure insights are synthesized into concise, actionable recommendations that tell the user’s story.
• Create and maintain relationships with vendors, internal and external business contacts.
• Act as a subject matter expert for usability perspective within the team, evaluating new and existing experiences and applying known principles across these experiences.
• Follow how the industry is transforming, staying up to date on UX research best practices and always looking for ways to improve the research and deliverables.
• Be the voice of our users providing recommendations to ensure we are creating data‑driven user‑centered digital experiences.