Product Manager - II

Product Manager - Digital Operations

Location:

Can be anywhere within the United States

Hybrid
- Currently contractors are remote but whenever HR enforces they need to be prepared to come in two days a week.

• Prior experience with digital operations, ecommerce, website design as a product owner/product manager
• Executive grade presentation skills to tell an impactful story
• Experience working with the field and operations to coordinate adoption of projects
• Experience creating digital journeys for ecommerce transactions in agile environment
• Experience with customer escalations, creating tickets based on voice of customer and working with IT teams to implement
• Data driven with ability to analyze, understand and decipher insights from available analytics
• Use tools like Adobe Insights and other reporting and analytics tools like Glassbox
• Ability to identify, troubleshoot, and resolve problems across the digital ecosystem
• Exceptional communication skills; written, oral and presentation

• Manage active sales funnel and monitor performance and log any experience issues in Jira. Work with GTS to resolve and prioritize the issues
• Understanding and balancing the needs of the business and the digital audience, youll create a highly engaging digital user experience to achieve our marketing goals
• Youll craft the vision and lead the innovative User Experience (UX) design that will provide the best user experience across all our platforms. Because here, better matters

Education/

Certifications:

4 year College degree

Logistics:
Shift: 9-5

The position is open to Basking Ridge, Irving and Atlanta locations