Business Analyst – Production Support (.NET | Alpharetta, Atlanta, GA

Position Summary

Business Analyst – Production Support (.NET Applications) with Retail domain experience

Alpharetta, Atlanta, GA (Onsite)

Long Term Contract

$50-55/hr on C2C

8-10+ years’ experience

Core .NET Technologies

• Must have technical/functional skills – Business Analyst with support knowledge; experience required.
• Business Process Analysis:
  Analyze and document current business processes, identifying areas for improvement and optimization.
• Demonstrated competency in the design, programming and testing of web-based applications.
• Work effectively as part of a team and work with others across the organization to achieve a common goal.
• Analytical thinker with ability to conduct research, data analysis and resolve complex problems quickly.
• Excellent critical thinking skills; using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Collaborate with stakeholders to understand and define business requirements. Strong sense of urgency; ability to execute quickly and efficiently.

• Monitor production systems from a business impact perspective and review alerts, incidents, and dashboards.
• Assess and prioritize incidents based on customer, store, and operational impact.
• Act as the business point of contact during production issues and outages.
• Coordinate with support (L2/L3), monitoring/SOC, development, QA, and external teams.
• Validate environment stability (Production, Staging, QA) and flag configuration issues.
• Support incident triage, distinguishing incidents, defects, and enhancements.
• Communicate clear, business-friendly status updates to stakeholders and leadership.
• Support post-deployment monitoring and hyper care to ensure business stability.
• Identify recurring issues and support preventive monitoring and risk mitigation.
• Ensure incidents are closed only after business confirmation, not just technical resolution.

Excellent problem solving and Thought Leadership.