Director of Business Transformation

• Comprehensive benefits package including medical, dental, vision, and life insurance
• Performance-based bonuses
  to reward your contributions*
• Paid time off to recharge and maintain a healthy work-life balance
• Flexible work options, including remote and hybrid opportunities, if eligible
• Retirement Plan (401k)with company-matched contributions
• Education Advancement,for employees and qualified dependents, via the Confie Enablement Scholarship Fund
• Fitness Reimbursement – up to $15/month for gym memberships
• Inclusive workplace
  through a strong commitment to Diversity, Equity, and Inclusion
• Employee Assistance Program –confidential support for personal or professional challenges, at no cost
• Extra Perks
  – optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and even pet insurance

Purpose

To lead Confie's business process improvements and business transformation agenda across a diversified operating model that includes insurance distribution and general agency operations, business process outsourcing (BPO), franchising, and enabling corporate functions.

Run the reengineering center of excellence, establish standards and prioritization, and partner with business and functional leaders to redesign end-to-end processes, embed control by design, enable automation, and deliver measurable operating results.

Reengineering Strategy and Portfolio Leadership:

• Lead the reengineering program and portfolio, including intake, triage, prioritization, and road map management aligned to enterprise priorities.
• Build and maintain process architecture and a pipeline of high-impact opportunities across customer, operational, and enabling functions.
• Develop business cases and benefits hypotheses for prioritization initiatives, including cost, cycle time, quality, capacity, customer experience, and control performance.
• Establish standards for discovery, documentation, measurement, and handoffs to delivery teams.

Discovery, Design, and Solution Definition:

• Lead structured discovery and current state analysis using value stream mapping, process mapping, root cause analysis, and waste identification.
• Facilitate future state design that clarifies process steps, roles, decision points, exceptions, service levels, and control by design.
• Define requirements, operating model implications, and performance measures for redesigned processes.
• Partner with stakeholders to align scope, decision rights, and readiness needs, including policy updates, training, communications, and change enablement.

Controls by Design:

• Embed control requirements into process redesign from inception, including preventive and detective controls, auditability, access discipline, segregation of duties, exception handling, and monitoring triggers.
• Partner with Legal, Compliance, Finance, Technology, and Operations to align controls with regulatory requirements and practical execution.

Delivery Model and Implementation Enablement:

• Operate as a center of excellence that enables implementation by business owners and delivery teams while providing disciplined governance and support.
• Define implementation plans with clear ownership, milestones, dependencies, and adoption measures.
• Support execution through launch readiness, pilot training, training and job aids, cutover support, and post-launch stabilization.
• Establish benefits realization tracking and performance reviews to sustain improvements.

Automation and Technology Enablement:

• Partner with the Technology and Data teams to translate process redesign into workflow enablement, system configuration changes, automation opportunities, and decision support capabilities.
• Identify and prioritize automation opportunities, including rules-based automation, low-code workflows, document and data routing, and analytics-enabled decisioning where appropriate.
• Ensure measurement systems are defined and operationalized, including process performance indicators, control-monitoring signals, and benefits-realization reporting.

Stakeholders Leadership and Communication:

• Lead cross-functional working sessions, workshops, and governance routines with a clear agenda, decision, and…