Senior Analyst, PropTech Customer Systems

Senior Analyst, Prop Tech Customer Systems

The Senior Analyst, Prop Tech Customer Systems, plays a critical role in optimizing, integrating and evolving resident- and prospect-facing technology platforms across RMR's multifamily real estate portfolio. This role partners closely with Property Management, Leasing, Operations, IT, Marketing and external Prop Tech vendors to drive operational efficiency, improve customer experience and support ongoing digital transformation initiatives.

The ideal candidate combines strong multifamily domain knowledge with technical curiosity, exceptional attention to detail and a passion for process improvement. This person thrives in a fast-moving, change-oriented environment and enjoys solving complex business and system challenges.

• Serve as a subject matter expert for resident- and prospect-facing multifamily technology systems across the customer lifecycle (leasing, screening, payments, resident services).
• Administer, support and optimize Prop Tech platforms including (but not limited to):
  Yardi Interfaces, Yardi Screening, Bilt, The Guarantors, Jetty, Verifast, Safe Rent, EliseAI, Funnel, Bluemoon and other customer-facing applications.
• Partner with Property Management, Leasing, Operations and IT teams to gather requirements, document workflows and identify opportunities for process reengineering and automation.
• Lead system configuration, enhancements, testing and rollout of new features or tools.
• Act as a liaison between internal stakeholders and external vendors, managing support tickets, escalations and roadmap input.
• Analyze system performance, adoption and data quality to drive continuous improvement.
• Support implementation and integration of new Prop Tech solutions across the portfolio.
• Stay current on emerging Prop Tech and AI trends, including experimentation with AI-driven tools to improve internal efficiency and customer experience.
• Develop training materials and provide guidance to on-site teams to ensure successful adoption of systems and processes.
• Participate in site visits, pilot programs and cross-functional initiatives; travel as needed.

Required Qualifications

• Bachelor's degree in Finance, Technology-related field, Computer Science, Real Estate or a related discipline.
• 4–6 years of experience in the multifamily housing industry, with strong exposure to leasing, operations or customer systems.
• Hands-on experience working with multifamily software platforms, particularly resident- or prospect-facing tools.
• Demonstrated ability to analyze workflows, document requirements and translate business needs into system or process improvements.
• Strong attention to detail and ability to manage multiple initiatives simultaneously.
• Proven track record as a collaborative partner who works effectively across departments.
• Willingness and ability to travel as required.

Preferred Qualifications

• Prior experience working directly in Property Management or Leasing roles.
• Experience administering or supporting multiple Prop Tech platforms simultaneously.
• Familiarity or hands-on experience with AI tools or large language models, such as Claude, Microsoft Copilot, Google Gemini Enterprise or OpenAI.
• Experience supporting system implementations, migrations or large-scale change initiatives.
• Exposure to transformation, digital enablement, or operational excellence initiatives.
• Curious and forward-thinking, especially about technology, AI and the future of multifamily operations.
• Dynamic problem solver who enjoys ambiguity and change.
• Strong communicator with the ability to translate between technical and non-technical audiences.
• Process-oriented mindset with enthusiasm for transformation and continuous improvement.
• Highly organized, proactive and adaptable in a fast-paced environment.

The RMR Group offers an extensive total rewards package to ensure that your benefits align with your needs. Employees who work at least 21 hours per week are eligible to participate in The RMR Group's benefits plans, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life & Disability Insurance
• Health Savings Account (HSA) & Flexible Spending Plans (FSA)
• 401(k) Plan…