Desktop Support Engineer
Listed on 2026-07-08
-
IT/Tech
Desktop Support, HelpDesk/Support, IT Support, Systems Administrator
Axiom Technologies is a Global IT Services partner supporting medium to large‑scale enterprises. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate activities, ranging from simple to more complex plans. This role will provide on‑site assistance to end‑users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location
:
Atlanta, Georgia, USA
Contract Type
:
Independent Contractor-1099 / (Full-Time)
Start Date
:
Immediate
Eligibility
: U.S. Citizens and Green Card Holders Preferred
The Desktop Support Engineer (Full-Time) role is responsible for providing first- and second-level technical support while also managing the efficient assignment and dispatch of service requests. This on-site role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.
Key Responsibilities- Provide IT Infrastructure field support, troubleshooting hardware, software, and operating system issues.
- Constantly monitor the individual queue to resolve routine and non‑routine desktop issues and requests.
- Escalate issues as appropriate and act as a technical escalation for the end user.
- Maintain a high level of customer satisfaction.
- Comply with the desktop group practices and procedures.
- Update Service Now and other data repositories in a timely manner.
- Identify technical and process issues and recommend improvements.
- Achieve target ticket volumes and ticket resolution levels.
- Maintain compliance with applicable corporate policies and procedures.
- Foster productive relationships with peers and management in IT and the clients whose issues are being worked on.
- Follow the processes and practices established for the group.
- Coordinate and consult with client areas to help analyze problems and needs and recommend technical solutions.
- Perform intermediate‑to‑advanced IMAC services: installs, moves, adds, changes, hardware roll‑outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, and POS devices, etc.
- Perform intermediate‑to‑advanced desk‑side support services, installing and troubleshooting hardware, software, and network‑related issues.
- Handle software installation, support, upgrades.
- Provide 1st/2nd level Help Desk support.
- Perform basic LAN and internetworking‑related activities.
- 3+ years of experience providing IT Infrastructure field support.
- Strong experience troubleshooting hardware, software, and operating system issues.
- Strong interpersonal communication and customer service skills.
- Self‑starter, able to work independently or as part of a team.
- Ability to manage multiple tasks and complete them with minimal supervision.
- Proficient in Windows 10 & 11 and Office Suite/O365.
- A+ certification and at least one certification from Cisco or Microsoft (other vendor certifications from OEMs such as Dell, Toshiba, Lenovo, HP are a plus).
- High‑level skill set and outstanding people skills.
- Must be available to work flexible work schedules.
Interested candidates are invited to send their resumes to:
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