Implementation Manager - ECP, Grants

About Enterprise Customer Programs

Enterprise Customer Programs (ECP) is Euna Solutions’ delivery organization for enterprise‑scale clients, primarily state governments and agencies managing large, complex grant programs. ECP manages the full implementation lifecycle: from discovery and configuration through training, go‑live, and ongoing support.

Implementation Manager / Senior Implementation Manager is responsible for guiding clients through the full implementation and onboarding lifecycle for Euna Grants. This individual brings deep grants knowledge, a strong technical foundation, and a genuine curiosity for how AI and emerging tools can improve the way work gets done—for both our clients and our team.

• Lead client discovery sessions to understand current‑state business processes, grant program structure, stakeholder roles, and system requirements.
• Facilitate working sessions with agency staff, program managers, and technical contacts to surface configuration requirements and identify gaps.
• Produce and maintain discovery documentation, requirements matrices, and process maps that serve as the foundation for configuration and training.
• Translate discovery findings into a clear, agreed‑upon implementation scope and configuration plan.
• Deliver implementations in full alignment with Euna's Implementation Methodology, adapting approach to client complexity and maturity.
• Configure client instances of Euna Grants based on documented business requirements; develop and maintain comprehensive configuration documentation.
• Demonstrate deep knowledge of the grant lifecycle—from pre‑award through close‑out—and articulate the specific role Euna Grants plays at each stage.
• Conduct UAT, document issues, create support tickets, and monitor resolution to closure.
• Lead client trainings across a range of audiences—from end users to agency leadership—in virtual and written formats.
• Support requests for client training, troubleshooting, and project‑related work as needed.
• Proactively identify and elevate project risks to Project Management.
• Ensure client feedback requests contain sufficient detail for successful execution before routing for action.
• Identify and document system functionality gaps; partner with Product and Development on enhancement opportunities.
• Participate in cross‑functional activities including requirements gathering and business process modeling.
• Play a meaningful role in onboarding new hires and contributing to team knowledge‑sharing. Senior IM: lead this function.
• Actively adopt and embed AI tools into your daily work—whether drafting documentation, accelerating configuration analysis, preparing for client meetings, or identifying workflow improvements.
• Perform other job‑related duties as assigned.

• BA/BS degree or equivalent work experience.
• 4+ years of Customer Success, implementation, or account management experience (Implementation Manager); 8+ years (Senior Implementation Manager).
• Working knowledge of grants management—including grant types, funding compliance requirements, and reporting obligations. Public sector experience is strongly preferred.
• Demonstrated technical acumen: comfort configuring software, understanding data relationships, and navigating system architecture concepts. Experience with SaaS platforms required.
• Enthusiasm for AI tools and a track record of embedding technology into daily workflows to improve output quality or efficiency.
• Extensive experience training or teaching clients in a virtual environment.
• Strong communication skills across written, verbal, and visual formats, adaptable to audiences from end users to agency executives.
• Ability to manage multiple complex projects and competing deadlines simultaneously.
• Strong analytical and documentation skills, particularly in requirements gathering and configuration work.
• Ability to work independently while remaining a reliable, collaborative member of a broader team.
• Comfortable in a fast‑paced, evolving environment; adaptable and professionally resilient.
• Strong attention to detail; organized and consistent in follow‑through.

• Direct experience working in or with…