Implementation Specialist
Listed on 2026-07-10
-
IT/Tech
IT Consultant, IT Project Manager, IT Business Analyst, Technical Support
We are seeking a Service Now Implementation Specialist to lead the technical delivery of HR Service Delivery or Customer Service Management solutions. This role requires a consultative expert capable of facilitating discovery workshops to gather customer
requirements and translating them into scalable Service Now architectures. The ideal candidate holds a CIS-HRSD or CIS-CSM certification and possesses a strong technical foundation as a Service Now Certified System Administrator or Certified Citizen
Developer. You will be responsible for end-to-end configuration, from workflow automation in Flow Designer to ensuring all builds align with Service Now out-of-the-box best practices.
location:Atlanta, Georgia
job type:
Solutions
salary: $50 - 60 per hour
work hours: 8am to 5pm
education:
Bachelors
responsibilities:
- Technical Design & Lead:
Own the technical delivery of Service Now HRSD or CSM modules from inception to Go-Live. - Advanced Configuration:
Build and configure complex Service Now workflows, including Lifecycle Events, Case Management, Knowledge Management, and Service Portals. - Workshop Execution:
Lead technical discovery sessions to identify Service Now integration points, data schema requirements, and security/access needs. - Citizen Development Oversight:
Guide and govern citizen developers within the organization to ensure their low-code contributions meet Service Now platform standards. - System Administration:
Perform environment health checks and ensure that all implementations follow a Service Now out-of-the-box first philosophy to minimize technical debt.
Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent professional experience.
Must hold a Service Now Certified Implementation Specialist (CIS) designation in either HR Service Delivery (HRSD) or Customer Service Management (CSM).
Preferred
Certifications:
Service Now Certified System Administrator (CSA) or Service Now Certified Citizen Developer.
Workshop
Experience:
Proven track record of leading technical discovery workshops to extract and document complex customer requirements.
Implementation Expertise:
Minimum of 2-3 years of hands-on experience configuring Service Now HRSD or CSM modules, including Lifecycle Events, Case Management, and Service Portals.
Technical Proficiency:
Advanced knowledge of Flow Designer, Integration Hub, and Service Now data schemas.
Business Analysis:
Strong ability to translate business pain points into technical user stories and process maps.
Equal Opportunity
Employer:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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