Co-Op, Operations Analytics - Engineering; Fall

Overview

How you'll help us Keep Climbing (overview & key responsibilities)

Operations Analytics Co-ops work with analytics professionals in the operation supporting one of the following functions or departments:

• Integrated Operations Planning (IOP) – optimizing aircraft schedule and resource availability to maintain peak on-time performance
• Operations Digital & Decision Science (ODDS) – developing decision science tools and digital product solutions
• Corporate Safety, Security & Compliance (CSSC) – Supporting the safety and security of the airline and its employees
• Airport Customer Service (ACS) – improving airport processes and managing performance
• Crew – improving Pilot and Flight Attendant operations and performance efficiency
• Delta Connection (DC) – supporting end to end analytics and cross-divisional operational initiatives and improvements for the operation of Delta’s regional airlines
• Flight Operations (FOP) – managing aircraft and gate to gate operations and performance
• Onboard Services (OBS) – optimizing process, supply, and inventory of inflight products and services
• In-Flight Services (IFS) – enhancing customer onboard experience and catering operations and performance
• Operations & Customer Center (OCC) – tracking on-time flight metrics, weather, day-of flight analyses
• Central – managing centralized operations and competitive performance analyses

Though individual responsibilities will vary by function or department, some common work responsibilities are listed below:

• Measure current operational performance and/or customer satisfaction
• Identify optimization opportunities to reduce injuries and security line wait times
• Research, analyze, and interpret operational data
• Develop new reports and dashboards and automate existing ones
• Perform reliability/root-cause analysis for parts and maintenance
• Evaluate and provide recommendations for improvement of key operational metrics including aircraft time at gate, gating efficiency, and feasibility of aircraft schedules
• Seek operational improvements to reduce aircraft taxi time and flight time
• Maintain, run and improve staffing models to support airport operations
• Provide strategic and operational support and develop performance metrics and goals
• Develop success factors and statistical evaluations of new procedures

• Enrollment in an Undergraduate program pursuing a Bachelor’s degree in Computer Science, Analytics, Economics, Industrial Engineering, Information Systems, or similar 4-year program
• Available for three alternating semesters for full-time work
• Ability to report in-person to Delta’s World Headquarters (Atlanta, GA) or willing to relocate each semester (housing stipends will be provided to students who meet the minimum criteria)
• Team oriented and highly supportive of continuous improvement methodologies
• Strong organizational, project management, and verbal/written communication skills
• Proficiency in Microsoft Office Suite and data analysis tools and concepts
• Proficiency in Python, SQL or similar database query tools;
  Macro programming is strongly preferred
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

Benefits and Perks to Help You Keep Climbing

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process.

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