Network System Engineer, Lead Science​/Research - OIT

Discover Your Career at Emory University KEY RESPONSIBILITIES

• The Lead Network Systems Engineer, Science and Research Networks is a central university office position responsible for senior-level management and maintenance of the company's dedicated network infrastructure and computer systems in support of Emory's research mission.
• Responsible for the design, planning, implementation, troubleshooting, and maintenance of the company's research network systems, infrastructure and architecture.
• Has the aptitude to perform troubleshooting, testing, scripting, and coding.
• Demonstrates leadership and mentoring of less-experienced engineers.
• The Lead Network Systems Engineer, Science and Research reports to the Associate Director, Network Services.
• Designs, plans, tests, installs, and maintains tightly integrated, flexible, and highly complex research infrastructure including network, storage, security systems, and other research-related cyberinfrastructure using hybrid and cloud methodologies.
• Implements and maintains all network, security, and computer systems to meet the organization's current and future research network requirements.
• Performs daily administration and oversight of the Science DMZ and high-performance research network infrastructure.
• Tests new designs and communications protocols in the lab to determine viability.
• Designs and evaluates advanced research network and systems troubleshooting methodologies to ensure tools and processes are in place for solving complicated technical issues.
• Provides network and systems technical assistance and recommendations to ensure successful application implementations.
• Researches, implements, creates, administers, and modifies custom network services monitoring and management applications across a wide array of server and service technologies to meet business outcomes.
• Participates in the administration, design, and troubleshooting of all core research network services to include all science and research network services applications and configuration items.
• Ability to simultaneously consider and track multiple advanced and complex systems, to include systems outside of Network Services, in order to maintain a network that is specifically engineered for science and research applications (i.e. Slurm, Globus, ESNET Science DMZ, and parallel file systems).
• Maintains a working knowledge of industry best practices, solution methodologies, and emerging technology trends; stays up-to-date with state-of-the-art IT concepts and technologies to improve the user experience and make recommendations for system adoptions.
• Manages complex science and research infrastructure projects and provides technical leadership of cross-departmental service strategies for internetworking technologies and associated systems.
• Performs highly technical inspections of network protocols, packets, and layers to resolve key network and mission‑critical application production issues.
• Interacts as an Information Technology (IT) peer to assist with complex system documentation and troubleshooting of science and research network services.
• Collaborates with architect to implement or create new technical services as needed to resolve advanced and complex problems, then appropriately transitions them to operational status.
• Interacts with researchers, department managers, directors, and Information Technology (IT) peers to assist with the adoption, optimization, and enhancement of network services required for conducting science and research.
• Interacts with department managers, directors, customers, and Information Technology (IT) peers to assist with business relationship management.
• Serves as the primary network services point of contact to Emory's science and research community.
• Provides campus outreach regarding science and research support services, including communication about outage and changes.
• Meets with architecture management and team members to identify new and evolving science and research network needs.
• Responsible for service transition by ensuring the service is properly documented and staff is ready to take operational responsibility.
• Creates, champions, and utilizes systems of documentation necessary to efficiently track and manage science and research network services resources across multiple documentation platforms.
• Works with vendors and vendor documentation to understand new product capabilities and to condense information for internal documents and team discussions.
• Works closely with IT partners and external vendors in troubleshooting infrastructure problems and minimizing downtime.
• Clearly articulates problems and proposed options and solutions and applies judgment in implementing hardware and software methodologies, processes, and practices to ensure resilience, maintainability, and security of science and research network services and applications.
• Investigates and recommends new technologies that will serve the Emory science and research network's future needs.
• Analyzes application system trends to…