Network System Engineer, Lead Science​/Research - OIT

Discover Your Career at Emory University KEY RESPONSIBILITIES

• The Lead Network Systems Engineer, Science and Research Networks is a central university office position responsible for senior-level management and maintenance of the company's dedicated network infrastructure and computer systems in support of Emory's research mission.
• Responsible for the design, planning, implementation, troubleshooting, and maintenance of the company's research network systems, infrastructure and architecture.
• Has the aptitude to perform troubleshooting, testing, scripting, and coding.
• Demonstrates leadership and mentoring of less-experienced engineers.
• The Lead Network Systems Engineer, Science and Research reports to the Associate Director, Network Services.
• Designs, plans, tests, installs, and maintains tightly integrated, flexible, and highly complex research infrastructure including network, storage, security systems, and other research-related cyberinfrastructure using hybrid and cloud methodologies.
• Implements and maintains all network, security, and computer systems to meet the organization's current and future research network requirements.
• Performs daily administration and oversight of the Science DMZ and high-performance research network infrastructure.
• Tests new designs and communications protocols in the lab to determine viability.
• Designs and evaluates advanced research network and systems troubleshooting methodologies to ensure tools and processes are in place for solving complicated technical issues.
• Provides network and systems technical assistance and recommendations to ensure successful application implementations.
• Researches, implements, creates, administers, and modifies custom network services monitoring and management applications across a wide array of server and service technologies to meet business outcomes.
• Participates in the administration, design, and troubleshooting of all core research network services to include all science and research network services applications and configuration items.
• Ability to simultaneously consider and track multiple advanced and complex systems, to include systems outside of Network Services, in order to maintain a network that is specifically engineered for science and research applications (i.e. Slurm, Globus, ESNET Science DMZ, and parallel file systems).
• Maintains a working knowledge of industry best practices, solution methodologies, and emerging technology trends; stays up-to-date with state-of-the-art IT concepts and technologies to improve the user experience and make recommendations for system adoptions.
• Manages complex science and research infrastructure projects and provides technical leadership of cross-departmental service strategies for internetworking technologies and associated systems.
• Performs highly technical inspections of network protocols, packets, and layers to resolve key network and mission‑critical application production issues.
• Interacts as an Information Technology (IT) peer to assist with complex system documentation and troubleshooting of science and research network services.
• Collaborates with architect to implement or create new technical services as needed to resolve advanced and complex problems, then appropriately transitions them to operational status.
• Interacts with researchers, department managers, directors, and Information Technology (IT) peers to assist with the adoption, optimization, and enhancement of network services required for conducting science and research.
• Interacts with department managers, directors, customers, and Information Technology (IT) peers to assist with business relationship management.
• Serves as the primary network services point of contact to Emory's science and research community.
• Provides campus outreach regarding science and research support services, including communication about outage and changes.
• Meets with architecture management and team members to identify new and evolving science and research network needs.
• Responsible for service transition by ensuring the service is properly documented and staff is ready to take operational responsibility.
• Creates, champions, and utilizes systems of documentation necessary to efficiently track and manage science and research network services resources across multiple documentation platforms.
• Works with vendors and vendor documentation to understand new product capabilities and to condense information for internal documents and team discussions.
• Works closely with IT partners and external…