Lead UX Designer

Purpose:

This position provides strategic and executional leadership for the UX practice at Floor & Decor. The Lead UX Designer owns the UX vision and quality bar for  and affiliated digital experiences, aligning design decisions to business objectives and customer needs. This role leads a team of designers, shapes design systems and processes, and serves as a senior thought partner to Product, Technology, and business leadership.

Essential Functions /

Key Responsibilities:

Define and steward the UX vision and strategy for  and beyond, ensuring alignment with business goals and customer needs

Lead and develop a team of UX designers — setting direction, providing feedback, and creating a culture of craft and continuous improvement

Own the end-to-end research program: define the research roadmap, oversee study design and execution, and ensure insights are operationalized across the product org Serve as the primary UX voice in executive-level conversations, presenting strategies, design rationale, and roadmap recommendations to VP and Director stakeholders

Partner with Product, Analytics, Technology, and Marketing leadership to shape priorities and integrate UX thinking early in the planning process

Oversee and evolve the design system and digital experience framework, ensuring consistency, scalability, and accessibility across all touchpoints

Establish and champion design standards, critique processes, and quality criteria across the UX team Translate high-ambiguity business problems into clear UX strategies, frameworks, and design solutions

Lead competitive landscape analysis and emerging UX trends research to inform strategic design direction

Drive annotated design handoffs and maintain close collaboration with engineering to ensure design intent is realized in production

Participate in and guide UAT processes, establishing acceptance criteria tied to design and experience quality

Collaborate with creative, brand, and marketing teams to ensure cohesive customer experiences across digital and physical channels

Define team hiring needs and contribute to recruiting, interviewing, and onboarding new design talent[Nice to have] Prototype motion and interaction concepts using Principle or equivalent to communicate design vision

Minimum Qualifications 6+ years of UX design experience with consumer-facing digital products, including e-commerce3+ years of user research experience, with expertise across qualitative and quantitative methodologies

Experience leading or managing UX designers, including hiring, mentoring, and performance development

Deep familiarity with Agile/Scrum; experience embedding UX within cross-functional product teams

Exceptional communication and storytelling skills with a track record of influencing VP and C-suite stakeholders

Demonstrated ability to define and execute a UX strategy that connects to measurable business outcomes

Experience owning a design system or component library at scale

Strong analytical mindset; ability to synthesize research, analytics, and business context into design direction

Highly organized with the ability to manage team workloads, competing priorities, and executive expectations simultaneously

Preferred

Bachelor’s or Master’s degree in UX Design, Human-Computer Interaction, Interaction Design, or a related field (or equivalent experience)10+ years of UX design experience, with a portfolio demonstrating measurable business impact across large-scale e-commerce or retail platforms

Experience building or scaling a UX practice from the ground up, including establishing team rituals, tooling, and design ops infrastructure

Deep familiarity with omnichannel retail experiences, including how digital touchpoints intersect with in-store customer journeys

Experience owning UX strategy for product discovery, search, and browse experiences in a high-SKU retail environment

Proficiency with A/B and multivariate testing platforms (e.g., Optimizely, Adobe Target) and experience using experimentation to validate design decisions at scale

Strong working knowledge of accessibility standards (WCAG 2.1 AA) and experience embedding inclusive design practices across a team Experience defining and…