Junior/Mid-Level Configuration Manager
Listed on 2026-07-13
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IT/Tech
Systems Administrator, IT Business Analyst, IT Infrastructure
Junior/ Mid-Level Configuration Manager
We are seeking a Junior/ Mid-Level Configuration Manager to maintain the integrity and accuracy of enterprise configuration information across an IT environment. This role supports CMDB administration, asset relationships, and configuration control activities to improve service delivery, operational visibility, and change management effectiveness.
Working closely with infrastructure, application, asset management, and Service Now teams, you will help ensure configuration data remains accurate, compliant, and aligned with ITIL best practices.
Duties and Responsibilities- Maintain Configuration Items (CIs) and relationships within the Service Now CMDB.
- Perform routine audits and validation of configuration data to ensure completeness and accuracy.
- Support Change Management activities by evaluating configuration impacts and maintaining baseline documentation.
- Assist with discovery, reconciliation, and lifecycle management of enterprise IT assets and configuration records.
- Collaborate with technical teams to document infrastructure, application, and service dependencies.
- Monitor CMDB health and recommend improvements to data quality and governance.
- Support configuration audits, compliance reviews, and reporting activities.
- Maintain configuration documentation, standards, and operating procedures.
- Participate in process improvement initiatives that strengthen Configuration Management practices.
- Ensure activities comply with ITIL processes and organizational policies.
Education and Years of
Experience:
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 3-5 years of experience supporting Configuration Management, CMDB administration, Asset Management, or IT Operations.
- Experience working with Service Now CMDB or comparable ITSM platforms.
- Familiarity with ITIL Configuration and Change Management processes.
- Strong analytical, documentation, and organizational skills.
- Ability to work effectively within cross‑functional technical teams.
Required Skills &
Certifications:
- Experience supporting Federal IT environments.
- ITIL Foundation Certification.
- Familiarity with software and hardware asset management.
- Experience supporting enterprise infrastructure environments.
Min Citizenship Status
Required:
U.S. Citizen
Physical Requirements:
No physical requirements needed for this position.
Location:
Atlanta, Georgia
Minimum Salary Rate: $
Median Salary Rate: $
Benefits- Convenience/Concierge - virtual visits, pet insurance, commuter benefits, discount tickets and more.
- Development - performance management, continuing education, tuition assistance, career enrichment.
- Financial - 401k matches, financial wellness education, EAP, Life Insurance, disability.
- Recognition - awards, service anniversaries, peer‑to‑peer acknowledgement, referral bonuses.
- Wellness - healthcare benefits, wellness programs, flu shots, biometric screenings.
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
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