Senior Director, Global CargillNow Leader

Senior Director, Global Cargill Now Experience Leader

Cargill is committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to source, make and deliver products that are vital for living. Our 155,000 team members innovate with purpose, providing customers with life's essentials so businesses can grow, communities prosper, and consumers live well.

With over 160 years of experience as a family company, we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thing—today and for generations to come.

This role will be based in either Wayzata, Minnesota (preferred) or in Atlanta, Georgia.

The Senior Director, Cargill Now Experience (Cargill's name for its global Service Now platform) leads the enterprise strategy, governance, experience, roadmap, and value realization of Cargill Now as a global, multi-function employee experience and service delivery platform.

This role is accountable for enterprise value realization through increased adoption, workflow efficiency, automation, self-service utilization, employee experience outcomes, and service delivery effectiveness. It is also responsible for advancing Cargill Now to a scalable, integrated enterprise capability across HR, Digital Technology & Data, Finance, Legal, Procurement, and other enabling functions. The Senior Director works across the entire organization to partner with senior leaders, functional product owners and product pods, capability owners, technical platform owners, vendors, and user groups to prioritize demand, standardize governance, improve the employee and manager experience, enable automation, and deliver measurable business outcomes.

The role also leads a growing Cargill Now team, currently consisting of three team members, with the opportunity to expand capabilities and organizational capacity over time. The Senior Director is responsible for building a high-performing team, establishing clear priorities and accountabilities, developing talent, and fostering a culture of collaboration, continuous improvement, and enterprise impact.

The role facilitates the Cargill Now Steering Committee, aligns cross-functional priorities, enterprise workflow automation/AI, ensures product portfolio cohesion, Governance, roadmap, standards, demand management and drives consistency across platform strategy, employee experience standards, service performance, communications, knowledge, change management, and value measurement. This role also is responsible for driving a common taxonomy, visuals, reporting, timing and authority by topic area all while driving for continuous improvement and operating model maturity.

Enterprise Strategy & Roadmap

• Defines and advances the enterprise vision, strategy, governance, and roadmap for Cargill Now as a business-critical employee experience and service delivery capability. Aligns to business priorities and employee experience goals while driving simplification, standardization, and automation.
• Creates an integrated employee experience within the Cargill Now platform, with a focus on a frictionless experience, alignment to agreed SLAs, and defined metrics
• Structured and governed demand intake, prioritization approach, and governance to enable standardization and visibility across all functional and platform priorities
• Leads comprehensive and holistic communication, training, knowledge, and change management standards, delivered by functional and platform teams
• Data driven and use of insights and metrics to inform strategic enhancements (e.g., mobile functionality, search functionality, clicks, banners)

Enterprise Influence & Alignment

• Leads through influence across a highly matrixed environment with multiple functions, product teams, capability owners, and technology partners.
• Aligns competing priorities and drives enterprise decisions where ownership and accountability span multiple organizations.
• Establishes trusted executive relationships to enable enterprise-wide adoption and…