Senior Scrum Master

How You’ll Help Us Keep Climbing (Overview & Key Responsibilities)

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

Delta is focused on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across each of our tech hubs to elevate the travel experience for our customers and empower our 90,000 Delta people.

We’re committed to fostering innovation, and we’re excited to invite you to be part of our journey as we shape the future of technology at the world’s best airline!

• Guides and coaches the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to our customers.
• Gets team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.
• Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines.
• Helps employees and stakeholders understand and enact Scrum and empirical product development.
• Coaches the Scrum team in self‑organization, cross‑functional skillset, domain knowledge and communicates effectively, both internally and externally working within the Scrum team.
• Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams.
• Resolves team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.
• Works with Agile coaches and other Scrum Masters to grow within the role.
• Contributes to the advancement and improvement of Agile practices within the organization.
• Recommends change that increases the productivity of the Scrum Team.
• Ensures the Product Owner knows how to arrange the Product Backlog to maximize value.
• Facilitates and supports all scrum events:
  Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.
• Acts as a leader who coaches and supports Agile teams assigned to mainly Business as Usual (BAU) work and to a lesser degree, important department initiatives and applicable portions of corporate projects and initiatives.
• Must be able to learn the applications you support and be able to speak to them.

• Exemplifies and promotes Agile values and principles.
• Must hold at least one Scrum Certification from Scrum Alliance or SAFe.
• Must have excellent communication, facilitation, negotiation, and coaching skills.
• Knowledge of an agile framework or method (i.e., Scrum, Kanban), or understanding of software development life cycle models as well as in‑depth knowledge of traditional project management principles and practices.
• Adept at refinement, story splitting, estimation, velocity, retrospection, and other Scrum techniques.
• Planning and problem solving with product management and delivery teams.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

• Bachelor’s degree and 4 years of product or project development experience, or 3 years of project development experience on an Agile Team or an equivalent combination of education and work experience.
• Demonstrated experience facilitating meetings at multiple levels of an organization and an understanding of facilitation techniques.
• Intermediate working knowledge of Microsoft Office applications (PowerPoint, Outlook, Word, and Excel).

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance…