Dynamics 365 CRM Solution Architect

We are seeking an experienced Dynamics 365 CRM Solution Architect with deep functional expertise in Sales, Marketing, and Customer Service modules. The ideal candidate will lead business transformation initiatives, define end-to-end CRM solution architecture, and provide strategic guidance for enterprise-scale Dynamics 365 implementations.

The architect will work closely with business stakeholders, delivery teams, and executive leadership to design scalable, customer-centric solutions leveraging Dynamics 365 Customer Engagement, Power Platform, Customer Insights, and Microsoft Copilot capabilities.

• Define end-to-end CRM solution architecture for Dynamics 365 CE implementations.
• Lead discovery workshops, requirement gathering sessions, and fit-gap analysis.
• Translate business requirements into scalable functional and solution designs.
• Create solution blueprints, architecture diagrams, and implementation roadmaps.
• Provide architectural governance throughout the project lifecycle.
• Design and implement:
  • Opportunity Management
  • Account & Contact Management
  • Territory Management
  • Quote-to-Order Processes
  • Sales Insights and AI-Driven Selling
• Dynamics 365 Marketing (Customer Insights – Journeys):
  • Customer Journeys
  • Email Marketing
  • Campaign Management
  • Event Management
  • Marketing Automation
  • Customer Insights and Analytics
• Dynamics 365 Customer Service:
  • Case Management
  • Knowledge Management
  • SLA Management
  • Customer Self-Service Portals
  • Customer Service Copilot
  • Contact Center and Agent Productivity
• Power Platform & AI:
  • Drive adoption of Power Apps, Power Automate, Dataverse, Power BI, AI Builder.
  • Define integration patterns with ERP, Finance, HR, eCommerce, and third-party applications.
  • Develop data migration and master data management strategies.
• Integration patterns:
  • Logic Apps
  • Service Bus
  • APIs
  • Dataverse

• Bachelor's or Master's degree in Computer Science, Information Systems, Business, or related field.
• 12+ years of overall IT experience.
• 7+ years of Dynamics CRM/D365 CE implementation experience.
• Minimum 3 full lifecycle Dynamics 365 CRM implementations:
  • D365 Marketing / Customer Insights – Journeys
  • D365 Customer Service
• Strong understanding of CRM business processes, customer lifecycle management, and digital transformation initiatives.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.