Microsoft 365 Collaboration Engineer

Microsoft 365 Collaboration Engineer

At BCLP, we’ve built our firm on the foundations of thinking differently. Curious, inquisitive and unbound by tradition, we’re building change within our sector and beyond. We need a Microsoft 365 Collaboration Engineer to support our internal and external collaboration environment, focusing on Microsoft Teams administration and day‑to‑day operational support for collaboration services.

The role will not focus on unified communications, telephony or virtual meeting software. It offers a hands‑on opportunity to impact how technology is implemented and supported across a global law firm, solve practical problems, improve processes, and build expertise in tools that are central to how the firm works every day.

• Work with internal team members and vendors to complete project work that supports and improves the firm’s internal and external collaboration strategy.
• Support day‑to‑day operation of Microsoft Teams, SharePoint Online, One Drive, Microsoft 365 Groups, and related collaboration services.
• Manage integrations, both within Microsoft 365 and with third‑party software built for the environment.
• Support the firm’s ongoing migration to SharePoint Online and One Drive.
• Monitor Microsoft 365 service changes and help assess operational impact.
• Help ensure collaboration spaces follow firm policy, confidentiality expectations, and information governance requirements.
• Work with other members of collaboration services to triage and resolve support requests related to services owned by the team.
• Identify recurring issues and recommend practical process improvements.
• Help document standard operating procedures as knowledge‑base articles and training.

• Strong customer‑service mindset and ability to communicate clearly with technical and non‑technical users.
• Practical problem‑solver who can investigate issues, identify likely causes, and elevate appropriately.
• Organized and detail‑oriented, with good follow‑through on tickets, requests, and documentation.
• Comfortable supporting new features and learning about new software and firm‑specific processes.
• Able to work collaboratively with colleagues across business services, practice groups, and global offices.
• Good judgment when handling access, permissions, confidential information, and external collaboration requests.

• Prior experience with legal, professional services, or other regulated environments.
• Familiarity with iManage, Intapp Work spaces, Content Connector, or similar document/workspace integrations.
• Exposure to Power Automate, Microsoft Graph, SharePoint REST API, or automation‑assisted provisioning processes.
• Experience supporting cross‑tenant collaboration, B2B guest access, or external collaboration policies. Familiarity with change management, incident management, and service management processes.

BCLP is an equal employment opportunity employer. The Firm strictly prohibits discrimination against any applicant or employee based on race, color, religion, national origin, age, military status, gender (including pregnancy, childbirth, lactation or medical conditions related thereto), sexual orientation, gender identity, gender expression, marital status, mental or physical disability, genetic information, or any other basis protected by applicable law. The Firm also strictly prohibits harassment of applicants or employees based on any protected class or status.

The Firm complies with all applicable federal, state and local laws respecting applications for employment, including consideration of unemployment status in making hiring decisions.