Strategic & CX Enablement Lead
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-07-17
Listing for:
CallRail
Full Time
position Listed on 2026-07-17
Job specializations:
-
IT/Tech
Information & Knowledge Management, Technical Writer
Job Description & How to Apply Below
Call Rail is seeking a Sr. Manager for Knowledge Management and CX Enablement in Atlanta, GA. This hybrid role involves leading a team focused on knowledge strategy, technical documentation, and customer experience training. You'll manage processes that enhance customer understanding and retention through effective knowledge use.
Your responsibilities include developing structured content, training programs, and maintaining quality assurance across all customer-facing documentation. Strong experience in knowledge management and CX is essential.
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