Advisor, IT BP; Mobility & Asset Management

Job Title

Advisor, IT BP (Mobility & Asset Management) (MER
000464H)

Mercedes-Benz Group AG

The Adv, IT Business Partner (Mobility & Asset Management) is responsible for overseeing end‑user asset lifecycle management and mobile service/device strategy within the organization. This position ensures effective management of devices and assets—including procurement, tracking, retirement—and coordinates provider/vendor management for mobile services. The role acts as a bridge between the technology team, vendors, and end‑users to optimize service delivery and performance.

• Oversee end‑to‑end IT asset management, including inventory, procurement, deployment, maintenance, and retirement of end‑user devices.
• Maintain accurate, compliant records for all assets throughout their lifecycle, ensuring audits and reporting are up to date.
• Manage asset disposal in alignment with corporate security and environmental guidelines.

• Develop, implement, and maintain mobile services strategies to support end‑user needs (phones, tablets, etc.).
• Monitor mobile device usage, data security, and compliance with company policies.
• Work with internal IT teams to ensure effective mobile device management solutions (MDM, ABM, security policies, remote support, etc.).

• Oversee relationships with service and technology providers related to asset and mobility management.
• Review contracts and service level agreements (SLAs), monitor vendor performance, and drive continuous improvements.
• Approve proof of performance for all asset management devices for all regional services.
• Act as the main escalation point for provider‑related issues impacting assets to end users.

• Serve as the primary point of contact for all end‑user mobility and asset questions, requests, and escalations.
• Ensure end users receive excellent and timely support, including training on new devices and services.

• Proactively identify process gaps and improvements for asset and mobility management.
• Drive automation initiatives and digital transformation opportunities to enhance service delivery.

• Bachelor’s Degree (accredited school) with emphasis on business, technology, or a technology‑related field.
• Must have 5+ years of experience and strong qualifications in the following areas.

• Advanced knowledge of IT technologies and architectures.
• Proficiency in mobile device management platforms and practices.
• Expertise in audio‑visual systems setup, configuration, and troubleshooting.
• Strong understanding of IT security principles and practices.
• Familiarity with call accounting systems and billing management.
• Proficiency in creating technical documentation and end‑user guides.

• Experience managing Mobile Services projects.
• Ability to plan, coordinate, and implement IT projects.
• Skills in translating business objectives into technical deliverables.

• Leadership abilities, including decision‑making, delegation, and team motivation.
• IT telephony consulting experience.
• Ability to identify and implement alternative AV solutions.
• Skill in connecting policy, projects, and operations.
• Excellent problem‑solving and analytical skills.
• Strong communication skills, with the ability to articulate and resolve issues timely.
• Experience providing VIP support to executives and field employees.

• Ability to work flexible hours, including on‑call support outside business hours.
• Commitment to continuous learning and staying current with emerging technologies.
• Adaptability to work in a fast‑paced, evolving technology environment.
• Strong attention to detail, especially in maintaining documentation and ensuring compliance.

• Relevant certifications in IT support, mobile device management, or AV systems.

• Creative and innovative thinking.
• Strong presentation and communication skills.
• Strategic thinking.
• Excellent negotiation skills.
• Good conflict management skills.
• Strong customer focus.
• Problem‑solving…