Sr Technical Account Manager, Enterprise

Location:

Atlanta, Georgia, United States

Location:
Hybrid Atlanta, Georgia (3-5 days onsite)

Reports to:

Director of Professional Services, Enterprise

• Achieve mastery of all Axon technologies / products, specifically Fusus, body cameras and Draft One
• Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations and conversations with VP-level audiences within your account
• Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner
• Manage customer expectations, keeping customers satisfied and expectations realistic
• Provide up to tier‑2 technical support
• Provide overall project management of the core deployment plan engaging with 3rd‑party integrators and the client
• Remain organized and focused on removing obstacles through creativity and adaptation to rapidly changing circumstances
• Develop relationships with key partners across Axon to solve problems and successfully deploy the Axon products
• Where possible, improve or develop technical documentation to ease understanding and usage of our products and services
• Communicate customer feedback across multiple teams and divisions within Axon to drive product development and improvement
• Maintain customer confidence, especially in high‑pressure situations

• Bachelor’s Degree or equivalent work experience
• 7+ years of experience working with Major City or Enterprise‑level customers
• Proven track record of successfully managing customer relationships and technical projects
• Understanding of SAAS, Cloud providers/solutions, Virtualization, Storage
• Knowledge of routing and switching methodologies, Wi‑Fi, telecommunications, and Internet technologies
• Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
• Unmatched analytical, strategic and creative problem‑solving skills
• Excellent interpersonal skills with strong written and verbal communication
• Detail oriented with excellent organizational and time management skills
• Demonstrated ability to deal with change and excel in high‑stress situations

Preferred Qualifications

• JIRA, and Microsoft Dynamics knowledge
• Knowledge of CCTV, VMS, and IP cameras
• Experience working closely with a sales and support team
• Experience working and supporting law enforcement or other governmental agencies
• Experience in networking and telecommunications

• Competitive salary and 401(k) with employer match
• Discretionary paid time off
• Paid parental leave for all
• Fitness Programs
• Emotional & Mental Wellness support
• And yes, we have snacks in our offices

Some roles may also require legal eligibility to work in a firearms environment.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Axon’s mission is to Protect Life and is committed to the well‑being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent—regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances—and empowering all of our employees so they can do their best work.

If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.