IT Support Analyst
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-07-18
Listing for:
S&p Global
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
What you will do
- Installation, maintenance, and repair of desktop and laptop computing systems.
- Support and administration of Windows, Mac OS X, and Linux systems.
- Diagnose, troubleshoot, and repair computing related issues; escalating to senior team members when appropriate.
- Support for all corporate productivity software (Microsoft Office – Access, Word, Excel, PowerPoint, Exchange, Outlook; Photoshop; Acrobat) and centrally managed systems, including installation, troubleshooting, and user assistance and training (Intune, JAMF, SCCM, SQL, OpenVPN, Always On).
- Installation, configuration, and maintenance of backup software on all desktop/laptop computing systems.
- Educate and train employees on proper computing techniques and use of applications (Confluence Knowledge Base).
- Assist system administrators with basic support and administrative tasks, including account creation, system monitoring, processing trouble tickets, resetting passwords, and remote access support.
- Prepare equipment for procurement, deployment, and asset inventory.
- Provide guidance for employees with installations and configurations of new desktop computer systems (Mac and PC), printers, scanners, smart phones, tablets, laptops, and other computing related devices.
- Assist users and manage VPN access for remote system access.
- Utilize Remedy force helpdesk ticket system to manage tasks, requests, incidents, problems, and approvals.
- Take full advantage of training opportunities provided.
- 1 to 2 years of experience providing desktop support in a mixed PC and Mac environment.
- Commitment to providing superior customer service.
- Excellent communication and interpersonal skills.
- Detail‑oriented with good follow‑up.
- Demonstrated skill in configuring and troubleshooting printers.
- Expert knowledge of Microsoft Office.
- Experience with networking hardware and basic networking concepts.
- Annual base salary range: $53,100 – $65,000 (US applicants only).
- Eligible for an annual incentive plan.
- Additional S&P Global benefits and health and wellness coverage.
- Flexible downtime (generous time off).
- Continuous learning resources.
- Financial planning and retirement options.
- Family‑friendly perks and discounts.
Based in New York headquarters; in‑office presence required 4 to 5 days a week.
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