Manager, IT Business Partnership

Job Summary

Manager of IT Business Partnership will be responsible for executing technology strategy and demand, serving as a key IT liaison to the District’s business units and relationship management across various CPS departments. The role reports to the Director, IT Business Partnership and services mid-management leaders of business units district-wide, providing transformational leadership, tactical execution support, and end-to-end guidance through key ITS initiatives.

• Direct supervision and professional development of a team of Senior and Business Analysts.
• Establish and maintain high standards for team output, deliverables, and overall performance.
• Implement project planning and operational systems to manage large-scale projects to successful completion.
• Develop and maintain tools to track progress toward project and operational goals, including dashboards of key performance indicators.
• Review project portfolio quarterly to ensure alignment with strategic objectives.
• Act as the first point of contact for new business demand and ITS systems outages.
• Attend staff meetings with executive leaders and partner with mid- to senior-level leadership to provide recommendations to shape business strategy.
• Provide knowledge of technology, risks and opportunities to enhance district-wide digital capabilities and improve business unit effectiveness.
• Act as key liaison across CPS business units and functional departments to develop business requirements and roadmaps for Information Systems and technology.
• Communicate priorities, project information, and decisions to appropriate levels of staff.
• Partner with business owners to identify and prioritize initiatives based on strategic plans and operational criteria.
• Serve as a technology advisor to business units across the CPS portfolio and champion information technology transformation.
• Support leadership teams with the development of IT business cases and project charter packets.
• Lead team and business leaders to evaluate proposals, build investments, and plan new joint initiatives aligned with strategic priorities.
• Drive continuous improvement efforts in value optimization, IT performance, and business processes.
• Recruit, onboard, and lead staff to ensure robust learning and career development.
• Lead operational planning for new technology solutions and ensure they meet objectives and partner expectations.
• Advocate for and advance Business Partners’ knowledge of IT processes, frameworks, and capabilities.
• Consult with business owners to review IT portfolio and forecast IT needs.
• Communicate the vision for systems by extracting, analyzing, prioritizing requirements, use cases, and user stories, and refining them into technical action items.
• Prepare and submit monthly operational and capital budget actuals and cost estimates to the Director of IT Business Partnership.
• Perform other duties and work streams as assigned.

• Bachelor’s degree in a relevant field from an accredited college or university.
• Professional certifications such as PMI Agile Certified Practitioner (PMI-ACP), Disciplined Agile Scrum Master (DASM), and ITIL.
• Minimum of seven years of professional leadership experience in IT Business Relationship Management and IT Business Consulting.
• Minimum of five years of experience managing a medium-size team (five or more employees) across multiple levels.
• Experience in a large public or private sector institution similar in size and complexity to Chicago Public Schools, preferred.
• Local and domestic travel up to ten percent required.
• Strong verbal and written communication skills.
• High levels of IT expertise and integrity.
• Ability to collaborate with the ITS management team and adhere to CPS ITS strategies, standards, and policies.
• Capacity to develop deep knowledge of district business units and deliver business impact.
• Strong leadership and team-building skills.
• Ability to coach contributors toward excellence.
• Strategic planning capabilities and goal alignment skills.
• Knowledge of operations, budget, finance, management and organizational development.
• Ability to build collaborative relationships with internal and external partners.
• Analytical skills to…