Network Specialist

Position: NETWORK SPECIALIST
Unclassified position located in the tax assessor's office

Minimum qualifications:

Associate's degree in computer science, information technology or related field; supplemented by two years of experience in information technology, network/technical support or related filed; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific license or certification required:  must possess and maintain a valid georgia driver's license.

Specific knowledge, skills, or abilities: must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.

Veterans' preference:

Qualifying veterans will be given preference in the form of a guaranteed invitation to interview for any position to which they applied and have been found to have met the minimum qualifications. Veterans' preference provides for hiring preference on initial appointment only. To see the full fulton county veterans' preference policy and procedure, please click here.

Examination:

The examination will consist of an evaluation of education and experience, accomplished by analysis of the application. Application must document that the applicant possesses the minimum knowledge, skills, education and experience as listed to be rated as qualified. If selected, an official, accredited college transcript is required, at time of employment, for all degrees/course work used to qualify for this position.

All applications must be completed in full before they are submitted. Please review all applications for accuracy and make all corrections before submittal because errors can result in not meeting the minimum qualifications. Additional information will not be accepted after applications are received by the personnel department.

Purpose of classification:

The purpose of this classification is to provide technical assistance and support to county computer users in an assigned department or for an assigned system.

Essential functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Provides information system user support to county employees; identifies and resolves problems to restore service to user in a timely and efficient manner; designs new or modifies existing configurations to meet users' needs; ensures that computer and telephone equipment and operations are in compliance with applicable policies, procedures, and rules.

Troubleshoots end-user problems; responds to initial on-site requests for assistance and resolves problems; escalates problem to vendors or other personnel as appropriate; utilizes diagnostic tools and other resources as appropriate.

Administers and supports a variety of computer programs, networks, telephony systems, and peripherals as assigned: performs daily operations and administration of assigned programs, networks, telephony systems and peripherals; performs system back up and maintenance; establishes access levels and maintains system security; researches, implements and maintains network software; maintains internet connections and email systems for departments.

Installs and maintains hardware, software, telephone systems and peripherals; assures availability and proper operation of products for installation; schedules installations; converts old system data to new system; tests installed products per department standards; completes installations and conversions in timely manner and with minimal disruption to customer; provides training as needed.

Supports network system access; sets up accounting for new employees and closes accounts when no longer necessary; increases account capacity when existing blocks are insufficient for work requirements; establishes port connections for new equipment to network as needed; sets up cloud access and resolves problems per established guidelines; limits user access to specific areas according to user needs.

Designs, develops, configures, maintains, repairs, and/or installs computer, network, telephone and related equipment: ensures compliance with applicable policies, procedures, and rules; conducts site survey and workflow analysis to better utilize departmental resources; works with users to plan appropriate locations for computer, network, and telephone equipment; determines facility modifications necessary to appropriately locate equipment; prepares user site plans for installations; submits requests for necessary facility modifications such as cable routing, electrical outlets, cooling, and special requirements.

Runs a variety of reports from system programs to include status reports on systems projects, as well as ad hoc reports; attends…