Senior Technical Program Manager, Quality Measurement Lead, Trust and Safety

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US-based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

Note:

By applying to this position you will have an opportunity to share your preferred working location from the following:
Seattle, WA, USA;
Atlanta, GA, USA;
Austin, TX, USA;
Washington D.C., DC, USA
.

• Bachelor's degree in a technical field, or equivalent practical experience.
• 8 years of experience in program management.
• Experience with SQL and metrics management with data sets.
• Experience in AI/ML application, process design and automation.

• Advanced degree in Computer Science, Engineering, or a related technical field.
• 8 years of experience managing cross-functional or cross-team projects.
• Demonstrated track record of designing and implementing complex, cross-functional workflow automation.
• Deep technical understanding of LLMs, agentic workflows, prompt engineering, and automation tooling.
• Exceptional stakeholder management skills with experience influencing executive leadership (Director+ level).
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.

As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi‑disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross‑functional partners across the company. You’ll comfortably explain your team’s analyses and recommendations to executives while discussing technical trade‑offs in product development with engineers.

Trust & Safety is Google’s team of abuse‑fighting and user‑trust experts working daily to make the internet a safer place. The team partners with groups across Google to deliver bold solutions in abuse areas such as malware, spam, and account hijacking, protecting users, advertisers, and publishers in over 40 languages.

US salary range: $192,000 – $279,000 (USD) + 20% bonus target + equity + benefits.

• Architect and drive the strategic roadmap for T&S quality’s transition to AI‑driven process automation and workflow optimization.
• Own the design and execution of quality automation. Build scalable, AI‑enabled workflows that integrate across product areas while partnering with T&S leadership to align automation initiatives with global safety infrastructure and business goals.
• Establish and lead the programmatic framework for identifying, prototyping, and deploying AI/ML solutions (including LLMs and GenAI) to automate business‑as‑usual tasks such as project planning, intake, portfolio tracking, quality monitoring, and ongoing maintenance.
• Scale the adoption of AI agents across the organization. Establish best practices, training, and frameworks for agentic workflow development.
• Define the cross‑functional engagement model and align technical dependencies with tool, QA automation, engineering, and other teams to integrate scalable automation tools into a cohesive, shared platform.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.