Customer Success Manager; CSM - SAP Academy Customer Success - Atlanta; Hybrid

Customer Success Manager (CSM) – SAP Academy for Customer Success – Atlanta (Hybrid)

Job Overview

The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio.

Responsibilities include overseeing key customer milestones from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM serves as the strategic point of contact and leverages appropriate resources across SAP functions to maintain overall customer health.

• Successfully complete a 10‑month learn‑apply program, including classroom phases and field phases with your CSM team.
• Engage in multi‑dimensional learning focused on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on‑the‑job training and mentoring by a senior CSM professional, with opportunities to work behind the scenes and directly with customers.

Upon successful completion, you will move into a direct customer‑facing CSM role and continue to receive mentoring and coaching support.

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long‑term value.
• Cooperative and productive approach to working relationships.
• Strong ability to quickly learn new concepts and adapt to changing environments.
• Understanding of AI fundamentals, uses, and ethics.
• Strong business acumen and knowledge of business processes and/or industries.
• Proficiency in English.
• Curious and agile mindset, passion for learning, resilience in fast‑paced environment.
• Strong problem‑solving, project‑management, and creative thinking skills.
• Emotional intelligence and cultural awareness for inclusive teamwork.
• Growing foundation in emerging technologies, especially AI, with a results‑oriented approach.

• SAP Finance & Spend Management (F&S) – Knowledge in key areas such as accounting, procurement, and supplier management.
• SAP Success Factors (Human Capital Management – HCM) – Core HR, payroll, talent management, employee experience, HR analytics, workforce planning, and sales performance management.
• SAP Supply Chain Management (SCM) – Supply chain, asset management, manufacturing, logistics, or product and project lifecycle management.
• SAP Customer Experience (CX) – E‑commerce, sales, customer service, and marketing processes.
• SAP Business Transformation Management (BTM) – Business process management/automation.
• SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) – Database and data management, analytics, application development and integration, intelligent technologies, AI, integration, application, data, infrastructure, and security technology domains.

Atlanta

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability.

Annualized compensation range: $78,000 – $180,700. Benefits include health, dental, vision, 401(k) matching, paid time off, and continued professional development.