Sr. Desktop Support Technician Locals Onsite

Eligibility and Location

Work sponsorship is not available for this position. Applicants must be a United States citizen, green card holder or EAD green cards at the direction of our client.

Location:

100% onsite – Atlanta, GA. Long term ongoing with no end date.

Rate: $35/hour on $40/hour on W2. This is the targeted compensation range for this role per hour. The final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location.

We offer a comprehensive benefits package including medical, dental, vision, and disability insurance; 401(k).

The Senior Desktop Technician is responsible for providing advanced technical support and maintenance for desktop systems, software, and peripherals. This role involves troubleshooting complex issues, performing installations and upgrades, and ensuring optimal performance of desktop environments.

• Provide advanced troubleshooting and support for desktop systems, including hardware, software, and peripherals.
• Perform installations, configurations, and upgrades of desktop systems and software.
• Conduct regular maintenance and updates to ensure system stability and security.
• Maintain accurate records of support activities, including issue resolution and system changes.
• Deliver exceptional customer service, addressing user concerns and providing timely solutions.
• Assist in training users on new systems and software.
• Collaborate with other IT team members to resolve complex issues and improve system performance.

Minimum of an associate’s degree in computer science or a related field, with a preference for candidates holding a bachelor’s degree.

Minimum of 5 years of experience in desktop support, with at least 3 years of experience in executive or VIP support.

Proficiency in Windows and macOS operating systems, network and server administration, and knowledge of common computer hardware and peripherals.

Excellent verbal and written communication skills, ability to explain technical concepts to non-technical users; strong customer service orientation; problem-solving abilities; attention to detail; teamwork; adaptability; empathy.

Proven leadership skills, including the ability to motivate and guide team members, drive process improvements, and contribute to strategic planning.

Zillion Technologies is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law.