Digital Solution Cnslt. Lead Consultant at NTT DATA, Inc. Atlanta, GA

Digital Solution Cnslt. Lead Consultant – Atlanta, GA

We are currently seeking a Digital Solution Cnslt. Lead Consultant to join our team in Atlanta, Georgia (US‑GA), United States (US).

• Support and maintain the UPS Salesforce Service Cloud CRM application used globally across Customer Service teams handling Phone, Web, Email, Messaging, and Chat channels.
• Perform Salesforce Service Cloud administration and development, including configuration, customization, and support.
• Troubleshoot and resolve issues related to Salesforce components (APEX classes, triggers, Lightning components, Visualforce, Flows, etc.).
• Manage Salesforce configurations such as profiles, roles, page layouts, record types, validation rules, workflows, and approval processes.
• Work with API integrations (REST, SOAP, OAuth, SSO) and assist with issue diagnosis and resolution.
• Implement and optimize automation tools including Lightning Flows, Workflows, Assignment Rules, and Alerts.
• Participate in Dev Ops processes utilizing the Flosum CI/CD pipeline to migrate changes between environments (Development, QA, Production).
• Collaborate with business representatives to discuss and define system functionality requirements.
• Perform data updates/migrations using Salesforce tools such as Data Loader.
• Conduct code reviews and ensure proper test coverage.
• Author and maintain support documentation.
• Participate in on‑call rotation and shift coverage during Peak Season.

• Minimum 8+ years of Salesforce Service Cloud experience in large enterprise environments with extensive user bases.
• Minimum 5+ years of experience using Flosum CI/CD pipeline for Dev Ops and change management.
• Strong knowledge of Salesforce Service Cloud capabilities including Email-to-Case, Web-to-Case, Digital Engagement (Chat, Messaging), Phone-to-Case, CTI Vendors, Omnichannel, Knowledge, Case Routing, Queues, and Group Assignments.
• Minimum 5+ years of experience developing and debugging APEX code and understanding of Salesforce governor limits.
• Minimum 5+ years of experience with Salesforce configurations and customizations – Lightning Components, APEX Classes, Triggers, Visualforce, and Formulas.
• Proficient with data migration tools such as Data Loader and other Salesforce data management utilities.
• Strong analytical and troubleshooting skills with API integrations (REST, SOAP, OAuth, SSO).
• Experience collaborating with cross-functional teams and participating in requirement discussions.

Minimal travel may be required.

Bachelor’s Degree in Computer Science, Information Systems, or related field (or equivalent work experience).

• Salesforce
  
  Certifications:
  
  Salesforce Administrator and Platform Developer I (required; advanced certifications preferred).
• Knowledge of CRM-related business processes such as Sales Forecasting, Campaign Management, Lead & Partner Management, Pipeline Management, Order Management, Account Management, and Case Management.
• Prior experience leading Salesforce development or support teams.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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