Services Manager, Practice

Kutak Rock seeks a Knowledge Services Manager, Practice Support to lead the development, implementation, and optimization of practice area knowledge resources. Reporting to the Director of Knowledge Services, this individual will play a pivotal role in ensuring our attorneys, paralegals, and staff have access to the tools and information they need to deliver exceptional client service. The ideal candidate will bring a strategic mindset, technological expertise—including familiarity with legal AI and generative AI tools—and a passion for fostering a culture of knowledge sharing and responsible AI adoption.

This full-time, hybrid position is available to candidates in one of the following firm offices:
Atlanta, GA;
Little Rock, AR;
Omaha, NE;
Scottsdale, AZ; or Washington, DC.

• In conjunction with the Director of Knowledge Services and practice group leaders, design and execute practice area‑specific knowledge management strategies aligned with practice group needs and client service goals
• Identify opportunities to enhance knowledge workflows, systems, and resources.
• Identify and collect relevant legal precedents, forms, checklists, and other practice‑specific documents from attorneys
• Develop and maintain a comprehensive knowledge base within the firm’s document management system
• Implement tagging and metadata systems to facilitate efficient search and retrieval of information
• Collaborate with practice area leaders to create intranet knowledge resources.
• Ensure all knowledge content is accurate, accessible, and aligned with legal industry best practices
• Collaborate with IT to integrate Knowledge Management tools with practice group systems and ensure seamless workflows
• Evaluate and recommend legal technology tools to enhance practice group knowledge management capabilities and increase efficiency
• Evaluate, recommend, and support the integration of legal AI and generative AI tools (e.g., document drafting, research, and summarization platforms) into practice group workflows to improve quality, consistency, and efficiency
• Engage with practice group attorneys to encourage active participation in knowledge capture and sharing
• Partner with practice groups to identify and address practice‑specific knowledge needs
• Develop and deliver training programs to drive the adoption of Knowledge Management tools and processes within practice groups
• Develop and maintain user‑friendly AI enablement resources—such as approved prompt guides, quick‑start materials, and FAQs—to help attorneys and staff use approved AI tools effectively and accurately
• Deliver training and engagement activities (e.g., lunch‑and‑learn sessions and demonstrations) that promote adoption of approved AI tools and reinforce responsible, firm‑approved usage
• Provide ongoing support and resources to ensure practice group users can maximize the value of Knowledge Management initiatives
• Track usage and engagement with Knowledge Management tools and resources within assigned practice areas
• Evaluate the effectiveness of practice group Knowledge Management initiatives and recommend enhancements based on data‑driven analysis

• Strong understanding of knowledge management principles and their application in the legal industry
• Familiarity with Knowledge Management platforms and tools, such as Net Documents and Litera
• Familiarity with legal AI and generative AI tools (e.g., Harvey AI, or comparable platforms) and an interest in evaluating emerging legal technologies
• Excellent project management skills with the ability to lead cross‑functional teams
• Exceptional communication and people skills, with a focus on stakeholder engagement
• Analytical thinker with an initiative‑taking approach to identifying and solving challenges
• Ability to analyze data and use metrics to inform decision‑making and demonstrate impact

• Bachelor’s degree required; master’s degree in library and/or information studies or Juris Doctorate preferred
• Minimum of 5 years of experience in knowledge management in a law firm
• Proven record of implementing Knowledge Management systems and driving user adoption and familiarity with…