Lead Qualified Success Architect

Overview

The Lead Qualified Success Architect will own the successful implementation and adoption of the Qualified Conversational Marketing Platform for new and existing customers. You will work with customers to transform their sales and marketing processes to leverage the power of conversational marketing.

About Salesforce:
Salesforce is a leading AI CRM focused on customer success, innovation, and trust. We are looking for Trailblazers passionate about improving business and the world through AI while aligning with Salesforce values.

• Coming to work with an amazing and talented team
• Working hard, learning a ton, and having fun every day
• Delivering and leading customers through the Qualified Implementation Framework
• Interface with Enterprise Architects to outline the optimal technical architecture for onboarding Qualified products
• Document technical requirements to implement a Qualified Data Model aligned to customers’ business objectives
• Establish a deep consultative relationship with various client business units
• Provide coaching and education to key stakeholders about Conversational Marketing to improve adoption of Qualified products
• Conduct Quarterly Business Reviews with key stakeholders
• Identify successful customers and collaborate with Marketing to generate case studies and testimonials
• Engage in internal product discussions, bringing customer feedback into actionable insights to shape the product roadmap
• Provide executive analysis of customer health score to achieve renewal targets

• 10+ years of Mid Market/Enterprise software experience
• Excellent interpersonal, communication, persuasion, presentation, and writing skills
• Deep working knowledge of Salesforce CRM
• Working knowledge of marketing automation systems
• Knowledge of web/scripting technologies (HTML, CSS, JavaScript) and SaaS applications
• Strong problem-solving skills with the ability to meet business requirements with technical solutions
• Willingness to work in a fast-paced startup environment with multiple roles
• Bachelor’s degree
• Passion for making customers successful with software solutions

Accommodations:
If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.

Privacy and equal opportunity:
Salesforce uses AI tools to assist recruiters. Human decision-makers retain final hiring authority. Salesforce is an equal opportunity employer and complies with applicable laws. Details about candidate privacy and compensation practices are available in our Candidate Privacy Statement.

Compensation:
The typical base salary range is provided for general location guidance and may vary by location. Recruiters will share the specific range for the job location during the hiring process. Benefits include time off programs, medical/dental/vision, mental health support, parental leave, life and disability insurance, 401(k), and an employee stock purchase program.