Intern, Operations Customer Center; OCC CORE Technology; Fall

Overview

Delta Air Lines’ Operations & Customer Center (OCC) is seeking qualified intern, available for Fall 2026 Fall work terms.

OCC Interns will be assigned to one of the teams that support Delta’s 24/7 operation. The OCC is the “heartbeat” and nerve center of Delta’s world-wide operations and is responsible for all tactical and strategic decision-making for any operational disruption in our worldwide network.

This OCC Intern will be assigned to our CORE Technology team that supports the enhancement and maintenance of applications for the OCC frontline, allowing the OCC to monitor & run the airline real-time.

• Support the OCC business technology team with project management of one or more of the 100+ applications used by the frontline OCC teams
• Identify, document, and track operational processes and how technology is used to support decision-making
• Support the classification of a product’s usefulness & complexity to determine where to focus IT resources and which applications to retire, maintain or enhance
• Support the migration of OCC applications to the cloud

• Undergraduate students pursuing a bachelor’s degree in Project Management, Aviation Management, Aviation Science, Business, STEM or similar 4-year program
• Must be available to work May – August 2026, Monday through Friday 8:00 AM – 5:00 PM
• Must be willing to relocate to Atlanta, GA for each of the three alternating semesters
• Willingness/ability to learn new skills; be willing to try new things, fail, learn from each experience, and improve
• Willingness to brainstorm with and leverage the expertise of other team members, maintaining a team-first attitude with the success of the team as the top priority
• Candidate is team-oriented and supportive of continuous improvement methodologies
• Strong organizational, project management, and verbal/written communication skills
• Proficiency in Microsoft Office Suite, especially Excel and Power Point
• Comfortable working in group and individual settings
• Commitment to safety and security of self, others, and personal data
• Embraces Delta’s values of honesty, integrity, and respect while maintaining a positive attitude
• No emphasis on formatting in text: high school diploma, GED, or high school equivalency
• Is at least 18 years of age and authorized to work in the United States

• Concentration or experience in project management, aviation management, or communications
• Familiarity with one or more project management tools
• Familiarity with the Agile project management process
• Track record of seeking leadership roles in student and community organizations
• Passionate about a future career in the aviation industry and serving Delta’s customers

• In this role, you should listen and learn from people with many different perspectives
• You should handle shifting priorities that come from business needs
• You should be high performing and interested in driving for results
• You should be open to mentoring and learning as a method to grow and improve

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process.

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