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Strategic Tech Leader, CRM & Customer Engagement; AI

Job in Atlanta, Fulton County, Georgia, 30383, USA
Listing for: Ciena
Full Time position
Listed on 2026-07-20
Job specializations:
  • IT/Tech
    AI Business & Operations
Salary/Wage Range or Industry Benchmark: 180000 - 240000 USD Yearly USD 180000.00 240000.00 YEAR
Job Description & How to Apply Below
Position: Strategic Tech Leader, CRM & Customer Engagement (AI)

Ciena in Alpharetta, GA is seeking a Senior Director, Customer Engagement IT, a strategic technology leader responsible for the platforms powering Sales, Service, Marketing, and Digital Commerce. You will partner with the VP to define the technology vision and oversee a multidisciplinary team delivering scalable, AI-enabled capabilities end-to-end.

You will own the roadmap and drive outcomes, optimize for performance, security, and value, while translating business priorities into measurable

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