Field Representative , Document Imaging

Overview

Corporate HR Specialist – Field Representative I, Document Imaging

Position profile:
Ensures and maintains customer satisfaction according to company standards of quality and output by prepping, scanning, inspecting, compiling, and assembling documents.

• Perform full-performance level work in the conversion of hard copy letters, forms, and other paper documents into an electronic imaging format.
• Prepare documents for scanning by removing staples, paperclips, rubber bands, etc., for the document scanning process.
• Review the paper record against the electronic document to verify image quality and missing documents.
• Verify and validate image/document errors and make necessary changes as needed.
• Maintain productivity and quality levels in accordance with current standards.
• Review each scanned record for accuracy and clearness of the scanned product.
• Scan all new documentation received and loose paperwork.
• Meet deadlines in a fast-paced environment while maintaining quality and error-free work.
• Achieve Time Productive statistics by meeting established standards.
• Maintain optimal machine performance, maintenance (clearing jams, refilling toner, etc.).
• Complete all paperwork in a timely, accurate, and legible manner.
• Communicate problems effectively and promptly to the manager.
• Avoid assembly errors by maintaining an organized workstation.
• Achieve customer satisfaction by performing error-free jobs per customer specifications using imaging technology for Digital Mail and Imaging operations.
• Duties may include shipping and receiving and handling of USPS.
• Additional duties may be assigned as needed.

• High school diploma or equivalent.
• Basic PC skills.
• Basic computer data entry experience.
• Basic typing and data entry skills.
• Intermediate computer skills including Microsoft Office Word, Outlook, and Excel.

• Utilizes critical thinking and detailed work skills.
• Ability to perform repetitive tasks and maintain focus.
• Ability to retain information and maintain a high level of accuracy.
• Ability to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments.
• Adaptable to changing situations and flexible.
• Well organized and able to multi-task and meet deadlines.
• Ability to interact with EDMS, computer databases and other software.
• Ability to analyze situations, problems, and information, and take appropriate action.
• Ability to perform repetitive work by performing tasks according to set procedures, sequence or pace while maintaining quality and output standards.

• Ability to work multiple shifts including nights, weekends, overtime and holidays depending upon work volume and customer needs.
• Must be able to work in a production facility with moderate to high noise levels.
• Deals with moderate stress levels and can cope with stressful situations for extended periods.
• Position often requires standing for at least eight hours per day.
• May involve lifting and moving supplies weighing up to 50 lbs from the floor to waist height, carrying up to 10 feet, and lowering back to the floor.