More jobs:
Head of Support & Customer Experience; SaaS
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-07-21
Listing for:
Nexus Cognitive Technologies
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
Technical Support
Job Description & How to Apply Below
Nexus Cognitive Technologies in Atlanta seeks a Head of Support to shape the customer experience for Nexus One. This hands-on leader will define strategy, scale processes, and mentor a team that directly impacts how customers use our platform daily.
You will partner with Product and Engineering to surface issues, set KPIs, and drive continuous improvement. Requires 7+ years in support with 3+ in leadership, plus experience with Zendesk/Intercom/Freshdesk.
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