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Senior Cloud Support Engineer: Escalation & Customer Success
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-07-21
Listing for:
Compunnel, Inc.
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Rapid Scale, a leading cloud computing company, is seeking a skilled Support Engineer to maintain multiple customer environments and provide exceptional support across phones and email.
The role involves crisis management, escalation to senior engineers, knowledge base contributions, onboarding new customers, and mentoring NOC staff. Travel to customer sites and weekend on-call shifts are part of the responsibilities.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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