Senior Operations Analyst, Digital and Technology Transformation

Overview & Key Responsibilities

The D&T Transformation Senior Analyst plays a central role in advancing Delta's digital and AI-enabled transformation agenda, partnering with the D&T Transformation General Manager, Director, and team to drive cross-functional modernization efforts across the department. This role sits at the intersection of emerging technology, business strategy, and operational execution helping identify where AI, automation, and digital tooling can meaningfully improve how D&T operates.

The Analyst supports ideation, socialization, and initiation of complex programs spanning generative AI adoption, intelligent automation, data-driven decision making, and broader technology-enabled transformation, for both short- and long-term initiatives. This individual works across departments and with external technology partners to investigate opportunities and build the alignment needed to move fast on emerging tech initiatives across the Delta enterprise.

If you're in Atlanta (or want to be) and want to work at the leading edge of how a global airline applies AI and technology to transform its operations, join our team today!

• Serve as a key resource for the D&T Transformation Director and General Manager on AI transformation strategy development, technology thought leadership, socialization, and material creation in support of key initiatives.
• Assist with program managing cross-functional transformation efforts, including AI adoption, automation, and emerging technology pilots, that touch every aspect of the Delta D&T department.
• Support the development of AI-enabled solutions (process, procedure, initiative) that improve approaches throughout D&T.
• Participate in the strategic creation of D&T business operations strategy, policies, and goals with a focus on responsible AI adoption and continuous improvement.
• Identify and develop relationships with points of contact across departments and technology partners (AI vendors, cloud providers, consulting firms) to propel change that is mutually beneficial.
• Work with the team to research emerging AI and technology trends, assess applicability to Delta's operations, and build roadmaps to advance initiatives; conduct fact-finding and data analysis to evaluate opportunities.
• Increase engagement, interaction, and sharing of resources between teams, departments, and technology partners to accelerate digital transformation.
• Successfully interact with and present findings including technology and AI landscape assessments to Director and General Manager.
• Adapt existing methods and procedures, incorporating new technology and automation approaches, to create alternative solutions to complex problems.
• Help stakeholders, D&T Portfolio Teams, business partners, and business users understand their roles and responsibilities within technology-driven initiatives.

• At least 3-5 years of work experience (preferably in Technology Consulting, digital transformation, or a technology-adjacent discipline).
• Hands-on tactical and strategic support for people, process, and technology improvement projects, including current state assessment, future state design, and gap analysis.
• PMO experience, ideally including technology or digital transformation programs.
• Familiarity with emerging technology trends (AI/ML, generative AI, automation) and their practical business applications.
• High School Diploma, GED, or High School Equivalency.
• Embraces Diverse People, Thinking, and Styles.
• Consistently makes safety and security, of self and others, the priority.
• Mastery of the MS Office suite (including PowerPoint, Excel, Visio, Project, and Word); comfort learning new digital tools and platforms.
• Ability to be flexible, pivot quickly, and seamlessly navigate risks and ambiguity in a fast-evolving technology environment.
• Strong meeting facilitation, negotiation, consulting, and customer service skills.
• Excellent written communication, oral communication, strategic planning, and organizational skills.
• Strong interpersonal skills, including the ability to make effective presentations and translate technical/AI concepts for non-technical audiences.
• Ability to establish strong relationships with internal and external stakeholders, including technology vendors and partners.
• Take responsibility for actions, projects, and people.
• Display initiative, act with confidence, and work under own direction.
• Set high standards for quality to monitor and maintain initiative quality and productivity.
• Gather comprehensive information, including technology landscape research, to support decision making.
• Adapt to changing circumstances and styles to suit different people or situations where needed.
• Support the development of AI-enabled solutions (process, procedure, initiative) that improve approaches throughout D&T.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or…