Support Technician
Listed on 2026-07-22
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IT/Tech
HelpDesk/Support, Systems Administrator, IT Support
Role Overview
The Support Technician provides Level 1 customer support for the CDC Division of HIV Prevention (DHP) data management and analytics environment. This role supports the DHP Help Desk by receiving, triaging, documenting, resolving, and escalating user requests related to data management systems, analytics platforms, and associated applications.
What You Will DoResolve Level 1 user issues and service requests, elevate complex technical issues as needed, and support user account administration activities. Assist with preparation of operational reports, ticket metrics, dashboards, and service level reporting.
Why It Might Be a FitThe ideal candidate will have strong customer service, communication, documentation, and organizational skills, with the ability to troubleshoot common application and user issues and to elevate complex problems appropriately.
Requirements- Associate’s degree or Bachelor’s degree in Information Systems, Computer Science, Information Technology, Public Health, Business, or related discipline.
- 1–3 years of experience supporting public health, scientific analysis, data management, help desk, customer support, IT operations, or application support activities.
- Experience using ticket management or service management systems.
- Experience supporting Microsoft Windows, Microsoft 365, Teams, SharePoint, and common desktop productivity applications.
- Ability to troubleshoot common application and user issues and elevate complex problems appropriately.
- Ability to manage multiple requests in a fast‑paced operational environment.
- Ability to obtain or maintain a Public Trust Security Clearance.
Pay Range $45,500.00 – $82,250.00
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