Program​/Portfolio Manager; IT Hardware​/Datacenter Infrastructure

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The Portfolio Manager will play a critical role within a dedicated sales team that generates and supports the assigned customer portfolio, including partnership with the Sales Director, Account Managers, Sales Operations, Solutions, and delivery leadership. The role is responsible for overseeing ongoing and planned opportunities, demand generation, and customer consumption of Computacenter’s Professional Services, Managed Services, and Technical Services solutions portfolio.

This role serves as the services and solutions leader for the assigned portfolio, supports solution costing, participates in pre-sales activities, and ensures portfolio, program, and project objectives align with strategic goals and are executed efficiently. The Portfolio Manager will manage dependencies across active and planned projects, support optimal resource allocation and prioritization, provide governance reporting to the Internal Governance Board and Internal Senior Stakeholders, and act as an initial point of escalation for project-related risks, issues, and customer concerns.

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Oversee centralized management of the project portfolio, ensuring alignment with the dedicated sales team’s customer strategy and Computacenter’s strategic objectives.
• Identify, prioritize, authorize, manage and control projects within the portfolio.
• Develop and maintain a comprehensive portfolio roadmap and delivery vision for the assigned customer portfolio, including updated PPM reporting, key performance metrics, and capacity management across bookings, backlog, customer satisfaction, and utilization.
• Manage cross-project, program, and operational dependencies and serve as an initial point of escalation for service engagements, delivery risks, customer concerns, and issues requiring internal alignment.
• Primary champion for realizing customer outcomes and objectives.
• Establish and maintain portfolio, program, and project governance practices that provide visibility into delivery health, financial performance, risks, issues, actions, decisions, dependencies, and customer outcomes.
• Prepare and present portfolio-level updates for the Internal Governance Board and Internal Senior Stakeholder reviews, ensuring reporting is accurate, action-oriented, and aligned to executive decision-making needs.
• Collaborate with the Sales Director, Account Managers, Solutions teams, and customers to understand strategic goals and translate them into an actionable services portfolio strategy.
• Facilitate formal criteria for opportunity pursuit leadership and participate in pre-sales activities alongside Sales and Solutions teams to evaluate, prioritize, and shape service solution engagements.
• Establish and quantify project outcome achievement and benefits realizing customer value.
• Build and maintain strong relationships with podium customers, serving as a trusted services advisor who understands customer priorities, delivery expectations, escalation needs, and long‑term portfolio opportunities.
• Resource Coordination
• Coordinate internal and external / partner resources to optimize project outcomes and value for customers.
• Ensuring effective communication and collaboration between project managers and other stakeholders.
• Monitor project, program, and operational dependencies; adjust plans as necessary to mitigate risk, support capacity management, and ensure successful project delivery.
• Cost and Solution Management
• Support the solutions costing process and statement of work solution development.
• Monitor project budgets and financial performance, providing regular updates through Internal Governance Board and Internal Senior Stakeholder reviews.
• Partner with Sales and Solutions during pre-sales and solution development to identify delivery considerations, resource assumptions, governance needs, financial risks, and potential customer impacts before commitments are finalized.
• Performance Management
• Track and report progress across projects, programs, and operations…