Technical Support Associate

Job Summary

Technical Support Associates provide assistance and troubleshooting for Information Technology systems, applications, and hardware. They respond to user inquiries, resolve technical issues, and ensure the smooth operation of Information Technology systems and services.

• Investigate and resolve entry level audio-visual problems in classrooms or conference rooms, to include wiring and signal distribution problems dealing with switching and/or routing and video resolution and/or scaling
• Identify individual component failures and replace computer, audio, video or control system components
• Install and maintain projectors, wiring, signal distribution amplifiers, and audio or video switchers
• Monitor customer requests, analyze, repair and document resolution details or
  ** escalate
  * * problems to the next level
• Provide technical and training support to users
• Provide basic computer and/or Mac support to users of classroom technology
• Understand cable standards (e.g., EIA/TIA standard) and interpret cabling topologies
• Monitor equipment-related activity and movement to support successful periodic inventory cycles
• Coordinate installation of equipment for new or renovated classrooms or conference rooms
• Perform other duties as assigned

• Educational Requirements: Associate's Degree, Technical Diploma or equivalent combination of education and experience
• Other
  
  Required Qualifications:
  
  Overnight travel required for project delivery; flexibility in on-site daily service delivery hours (due to client shift schedules, project requirements)
• Required Experience: Two to three years of job related experience

• Additional
  
  Preferred Qualifications:
  
  Certified Technology Specialist (CTS), Extron Audio Visual Associate (EAVA), or Crestron Certification
• Preferred Educational
  
  Qualifications:
  
  Bachelor's Degree
• Preferred Experience: Three years of job related experience

This job requires basic to intermediate knowledge in electronics and engineering support as related to audio/visual equipment and components; basic to intermediate skills in the installation of electronic equipment; preparing and reading printouts, drawings, and soldering techniques are required. Effective Communication skills (verbal and written) are also required.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services.

Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is not considered a position of trust. This position does not require a purchasing card (P-Card). This position will not travel. This position does not require security clearance.

Salary range: $54,194 - $79,096

Atlanta, GA

T03

Successful candidate must be able to pass a background check. Please visit