A​/V Design, Quality Assurance, and Support Lead

Work Flexibility:
Hybrid

Work location:

• This position requires on-site presence in Atlanta and Decatur.

The Audiovisual Engineer will provide day-to-day support, monitoring, maintenance, and utilization of Q-SYS and Microsoft Teams Room integrated collaboration systems in Acuity's Midtown Atlanta and Decatur, GA offices. This role will also, in an ongoing capacity, support local area site surveys, system design, coordination of installation activities, system commissioning, troubleshooting, documentation, pre-release testing, and end user training. Must be comfortable in a public and private facing, fast paced, and dynamic corporate executive environment.

Domestic and international travel will be a regular but not constant aspect of this role.

Responsible for day-to-day operation of Q-SYS and Microsoft Teams Room integrated collaboration systems. Be the primary lead and point of contact for end-user needs and concerns. Make determinations and provide direct support to AYI staff and guests. Represent AV, as delegated, in meetings involving both internal and external customers, partners, and stakeholders. Collaborate with the rest of the AV, IT, Facilities, and Associate Experience teams to ensure best in class user experiences.

• Responsible for day-to-day operations, maintenance, and performance of AV systems
• Responsible for day-to-day AV and MTR incident response
• Enhance the reliability of our environment, ensuring continual improvement of existing and future deployments
• Support in-situ re-release testing of software and hardware products
• Provide training and technical support to end-users to maximize utilization of AV systems

Supporting the Manager of AV & Collaboration in gathering voice of the customer input and feedback, conducting site surveys, participating in system design, coordinating installation activities, participating in system commissioning, troubleshooting and documenting system issues and escalating unresolvable issues in a prompt fashion.

• Help document, maintain and promote a best-in-class AV & conference room environment
• Collaborate with diverse teams to ensure daily tracking, monitoring, and reporting of conference room and AV environments
• Assist as an AV & IT project member for conference room deployments and upgrades
• Manage relationships with vendors and contractors to ensure timely delivery of AV equipment and services

Providing scheduled and ad-hoc support, per above sections, to other Southern California area facilities on an as-needed basis. This would include occasional travel to the Corona, Ontario, and San Luis Obispo offices.

• Provide hands-on operational support in the running of AV events both on-site/in-person and virtually, including the usage of any audio, video, or AV equipment used in the operation of the event
• Assist as an AV & IT project member for conference room deployments and upgrades

• Bachelor's Degree in a technical/engineering discipline, or equivalent experience
• 5+ Years experience in the AV Industry with emphasis in systems operation, maintenance, and design
• 3+ Years Installation and Commissioning Experience with Q-SYS systems or similar
• 1+ years supporting Microsoft Teams Room systems or similar
• In-Depth understanding of audio, video, and control principles and practices
• Understanding of standard networking protocols and best practices
• Strong understanding of and experience with collaboration platforms and products
• Proven Success in working cross-functionally both internally and externally
• Strong verbal skills with consultative professional business acumen
• Proficient writing skills
• Creative thinker; comfortable with ambiguity

• 1-20%

The range for this position is $73,000 to $119,000. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at , select option
4. Please clearly indicate what type of accommodation you are requesting and for what requisition.