Tier 2 IT Helpdesk Support; Network/Endpoint
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-07-23
Listing for:
Tier4 Group
Full Time
position Listed on 2026-07-23
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, Cybersecurity, Network Administrator
Job Description & How to Apply Below
Tier 2 IT Helpdesk Support (Network/Endpoint) Full Time Onsite - Cobb Galleria Area About the Role
We’re seeking a Tier 2 IT Helpdesk Support (Network/Endpoint) to own and optimize our Microsoft-centric infrastructure, endpoint management, and core IT systems. This role will lead initiatives across Microsoft 365, Entra , Intune, automation, endpoint security, and network infrastructure while helping drive a secure, scalable, and efficient technology environment.
This is a hands‑on engineering role for someone who enjoys solving complex technical challenges, automating processes, and continuously improving the employee technology experience.
What You’ll Do- Manage and optimize Microsoft 365, Entra , Active Directory, Intune, and endpoint management platforms.
- Design and maintain device deployment, configuration, compliance, and patch management processes.
- Develop Power Shell automation to improve efficiency and reduce manual work.
- Support and enhance network infrastructure, including LAN/WAN, VPN, DNS, DHCP, and wireless environments.
- Lead troubleshooting and root cause analysis of complex infrastructure and systems issues.
- Partner with IT leadership on security initiatives, governance, and technology roadmap planning.
- Maintain technical documentation, standards, and best practices.
- 4+ years of experience in Systems Administration, Network Infrastructure Administration, Tier 2-3 Support w/ Endpoint and Networking troubleshooting, or a similar role.
- Strong experience with:
- Microsoft 365
- Entra / Active Directory
- Microsoft Intune & Autopilot
- Power Shell scripting and automation
- Endpoint management and patching
- Network fundamentals (DNS, DHCP, VPN, TCP/IP)
- Experience supporting enterprise-level cloud and endpoint environments.
- Strong troubleshooting, communication, and problem‑solving skills.
- Ability to work independently and manage multiple priorities.
- Microsoft certifications (AZ‑104, Endpoint Administrator, Enterprise Administrator)
- Meraki administration experience
- Veeam or backup/disaster recovery experience
- RMM/PSA platform experience
- Security+ or other infrastructure/security certifications
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