Technical Support Associate

Job Title:

Technical Support Associate

Location:

Atlanta, Georgia

Technical Support Associates provide assistance and troubleshooting for Information Technology systems, applications, and hardware. They respond to user inquiries, resolve technical issues, and ensure the smooth operation of Information Technology systems and services.

• Investigate and resolve entry level audio-visual problems in classrooms or conference rooms, including wiring and signal distribution problems dealing with switching and/or routing and video resolution and/or scaling.
• Identify individual component failures and replace computer, audio, video or control system components.
• Install and maintain projectors, wiring, signal distribution amplifiers and audio or video switchers.
• Monitor customer requests, analyze, repair and document resolution details or escalate problems to the next level.
• Provide technical and training support to users.
• Provide basic computer and/or Mac support to users of classroom technology.
• Understand cable standards (e.g., EIA/TIA standard) and interpret cabling topologies.
• Monitor equipment-related activity and movement to support successful periodic inventory cycles.
• Coordinate installation of equipment for new or renovated classrooms or conference rooms.
• Perform other duties as assigned.

• Associate's Degree, Technical Diploma or equivalent combination of education and experience.
• Mandatory overnight travel for project delivery and flexibility in on-site daily service delivery hours.
• Two to three years of job-related experience.

• Certified Technology Specialist (CTS), Extron Audio Visual Associate (EAVA), or Crestron Certification.
• Bachelor's Degree.
• Three years of job-related experience.

• Basic to intermediate knowledge in electronics and engineering support related to audio/visual equipment and components.
• Basic to intermediate skills in the installation of electronic equipment; preparing and reading printouts, drawings, and soldering techniques required.
• Effective communication skills (verbal and written).

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. Georgia Tech provides equal opportunity to all faculty, staff, students, and other members of the Georgia Tech community, including applicants for employment, contractors, volunteers, and participants in institutional programs. Georgia Tech complies with all applicable laws governing equal opportunity in the workplace and in educational activities.

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• This position will not be required to drive.
• This role is not considered a position of trust.
• This position does not require a purchasing card (P‑Card).
• This position will not travel.
• This position does not require security clearance.

$54,194 - $79,096

Successful candidates must be able to pass a background check.