Senior Grafana Engineer

CAPGEMINI INC.

Location

Hybrid - Preferred Troy, NY or Chicago, Atlanta, Nashville, Dallas, NJ

About the job you're considering

At Capgemini, you will collaborate with cross-functional teams to deliver innovative technology solutions that drive business value and enhance client experiences. You will contribute to the design, development, and continuous improvement of scalable, high-quality solutions in a dynamic and collaborative environment.
Executive Summary

The Senior Grafana Engineer will be responsible for enterprise observability platform engineering, Grafana Cloud migration, Open Telemetry adoption, automation, integrations, production support, and operational excellence across AWS and hybrid environments.

Core Responsibilities

* Lead Grafana Cloud platform engineering and migration from New Relic.

* Design enterprise observability architecture using Grafana Alloy, Open Telemetry, Mimir, Loki, Tempo, and IRM.

* Develop dashboards, alerts, service health views, SLIs, SLOs, and operational reporting.

* Support production readiness, incident management, MTTR reduction, and operational excellence.

* Create runbooks, onboarding standards, and reusable observability templates.

Grafana Expertise
Required Skills

* Grafana Cloud

* Grafana Scenes

* PromQL

* LogQL

* TraceQL

* Executive and technical dashboard design (UX)

* Grafana Alloy

* Open Telemetry instrumentation patterns

Responsibilities

* Build and maintain enterprise-level observability solutions.

* Design dashboards for both executive leadership and technical teams.

* Implement monitoring, logging, tracing, and incident response capabilities.

AWS & Platform Engineering
Required Experience
AWS

* ECS

* Fargate

* EC2

* Lambda

* Cloud Watch

Additional Skills

* Hybrid Cloud and On-Premises Observability

* AWS Systems Manager (SSM)

* Infrastructure as Code (Terraform)

* CI/CD Automation

Responsibilities

* Monitor and support cloud-native and hybrid workloads.

* Automate observability deployment and management using Terraform and CI/CD pipelines.

* Integrate AWS telemetry into Grafana Cloud.

Integration Experience

ITSM & Operations Integrations

* Service Now ITSM Integration

* Service Now CMDB Integration and Service Mapping

* Pager Duty Incident Management Integration

* Slack and Chat Ops Integrations

Analytics & Data Integrations

* AWS Cost Explorer and Fin Ops Dashboards

* Snowflake Analytics Integration

* dbt Data Model Integration

* REST APIs and Webhooks

* Enterprise Platform Integrations

Automation & AI

Required Skills

* Python Development and Automation

* Data Pipelines and Telemetry Enrichment

* Model Context Protocol (MCP)

* LLM Integrations

* Agentic Workflows

* AI-Assisted Incident Analysis

* Operational Intelligence Solutions

Responsibilities

* Automate operational processes and observability workflows.

* Build AI-powered solutions for incident analysis and troubleshooting.

* Enhance telemetry data with enrichment pipelines and intelligent insights.

Security
Required Experience

* Cyber Ark Integration

* Secrets Management

* IAM Governance

* Secure Observability Platform Administration

Responsibilities

* Ensure secure access management and credential handling.

* Implement governance and compliance controls across observability platforms.

Ideal Candidate Profile
Technical Expertise

* Grafana Cloud Platform Engineering

* Open Telemetry Architecture

* AWS Infrastructure Monitoring

* Terraform & Automation

* Python Development

* Service Now Integrations

* Incident Management & SRE Practices

Desired Outcomes

* Successfully migrate from New Relic to Grafana Cloud.

* Establish enterprise observability standards.

* Improve service reliability and reduce MTTR.

* Deliver scalable monitoring, logging, tracing, and alerting solutions.

* Enable AI-driven operational intelligence capabilities.

Key Technologies
Observability

* Grafana Cloud

* Grafana Alloy

* Mimir

* Loki

* Tempo

* IRM

* Open Telemetry

Query Languages

* PromQL

* LogQL

* TraceQL

Cloud & Infrastructure

* AWS

* ECS

* Fargate

* EC2

* Lambda

* Cloud Watch

* SSM

* Terraform

Integrations

* Service Now

* Pager Duty

* Slack

* Snowflake

* dbt

* REST APIs

* Webhooks

Automation & AI

* Python

* MCP

* LLMs

* Agentic Workflows

Security

* Cyber Ark

* IAM

* Secrets Management

Primary Focus:
Enterprise Observability Engineering, Grafana Cloud Migration, Open Telemetry Adoption, AWS Platform Monitoring, Automation, Incident Management, and AI-Enabled Operations.

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