Senior IVR & Conversational AI Delivery & Analytics Lead
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-07-23
Listing for:
AT&T
Full Time
position Listed on 2026-07-23
Job specializations:
-
IT/Tech
Data Analyst, AI Business & Operations, Business Systems & Technology Analysis
Job Description & How to Apply Below
AT&T is seeking a Principal Software Delivery Project/Program Manager to lead analytics and optimization across the voice channel, including IVR and Conversational AI. You will translate complex data into actionable insights, drive self-service improvements, and collaborate across Product, Development, Analytics, and Care teams to enhance customer journeys.
The role emphasizes data-driven decision making, executive-ready recommendations, and measurable business outcomes in a dynamic telecom
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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