Deployment Strategist - Public Sector, Nonprofit & Education

Job Overview

Salesforce is hiring Deployment Strategists – strategic builders who are customer‑facing advisors. They define AI strategy, shape agentic solutions, and drive measurable adoption for enterprise customers.

As part of a delivery team alongside Forward Deployed Engineers, you translate complex business challenges into agentic AI deployments that go live and generate real value. Engagements are focused, time‑bound (typically 12 weeks or less), and may span one or more strategic accounts or customers. Your impact includes ensuring customers realize lasting, scalable value from the solutions your team builds.

• Full Lifecycle Ownership:
  Lead end‑to‑end customer engagement across the complete value lifecycle – Identify → Commit → Deploy → Consume – owning outcomes at every stage.
• AI Strategy & Architecture:
  Define the customer’s Agentic AI strategy and roadmap. Lead design workshops, agent design sessions, and jobs‑to‑be‑done analysis. Architect solutions spanning Salesforce’s agentic AI platform, Data Cloud, and enterprise systems with responsible AI governance.
• Deployment Oversight & Program Management:
  Manage engagement delivery end‑to‑end timelines, stakeholder communication, risk escalation, and progress reporting.
• Adoption & Consumption:
  Own adoption, consumption, and expansion metrics. Identify blockers early and develop strategies to drive measurable value realization.
• Delivery Team Coordination:
  Partner closely with Forward Deployed Engineers to align strategy with technical execution and keep the team on track to hit delivery milestones.
• AI‑Supported Development:
  Develop real customer solutions using leading‑edge AI tools such as Cursor, Claude, and coding products like Vibes.
• Customer Stakeholder Management:
  Serve as the primary customer‑facing contact, building trust‑based relationships with senior stakeholders and presenting proposals, decisions and outcomes in terms of business value.
• AI Readiness:
  Assess customer readiness for AI adoption and guide change management and process transformation.
• Product Feedback Loop:
  Synthesize field insights and translate them into actionable product feedback that influences Salesforce’s Agentic AI platform roadmap.

• Degree in Computer Science or a related field.
• 4+ years of experience in strategic solutioning, technical advisory, or delivery leadership or program management for enterprise cloud or SaaS technology.
• Proven experience managing and delivering customer‑facing projects within Public Sector, Higher Education, or Nonprofit environments.
• Prior customer‑facing delivery experience (consulting, professional services, or technical advisory) – a requirement.
• Demonstrated understanding of the Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud.
• Working knowledge of one or more programming languages:
  Python, JavaScript, Java, or Apex.
• Proven ability to lead and own complex, ambiguous engagements end‑to‑end – from discovery through to measurable outcomes.
• Experience leading AI/LLM solution design, including agentic AI strategy, conversation design, and responsible AI practices.
• Strong project and program management skills – ability to run multiple work‑streams, manage stakeholder expectations, and keep delivery on track in ambiguous environments.
• Ability to travel 25% of the time.