Call Center Support Representative

About this Role

Note:

This position reports to our 754 Peachtree Street NE, Atlanta, GA location. If selected, you must be able to report to this work location.

As a Premier Service Consultant, you will be the voice of AT&T, redefining customer service and creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping customers stay connected to what matters most.

Pay Transparency:
Our Premier Service Consultants earn $18.68 hourly, along with a range of additional rewards and benefits.

• Provision and configure business services and network solutions.
• Provide advanced technical support, addressing complex and high‑impact issues.
• Serve as a key point of contact, coordinating between multiple internal and external teams to ensure timely completion of tasks and projects.
• Analyze, evaluate, and track technical problems to resolution.
• Communicate effectively and professionally with all stakeholders, ensuring clear updates and progress tracking.
• Manage multiple priorities simultaneously, demonstrating strong problem‑solving and organizational skills.

Proven experience in technical support, service provisioning, or network configuration. Strong communication and coordination skills. Ability to analyze and resolve complex technical issues. Experience working with cross‑functional teams. Excellent multitasking and organizational abilities.

• Medical, Dental, and Vision coverage
• 401(k) plan
• Employee discounts up to 50% off on eligible AT&T mobility plans, accessories, AT&T Internet (and fiber where available), and AT&T Home Phone
• Tuition reimbursement program
• Paid Time Off and holidays (1 week PTO after 6 months, 2 weeks after first year, and at least 8 company‑designated holidays)
• Paid Parental Leave
• Additional sick leave (subject to local law)
• Adoption reimbursement
• Disability benefits (short‑term and long‑term)
• Life and accidental death insurance
• Supplemental benefit programs: critical illness/accident, hospital indemnity, group legal support
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

Weekly

Hours:

40
Time Type:
Regular

Location:

Atlanta, Georgia

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.

AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair‑chance employer and does not initiate a background check until an offer is made.