Data Center Engineer- Local to Atlanta GA

Data Center Engineer
- Local to Atlanta GA

Atlanta, GA

Connect Wise is an industry and global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. We invite discovery and debate, recognize key moments as milestones, and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills.

The Data Center Engineer is responsible for responding to scheduled and emergency dispatches, handling physical and logical aspects of data center operations, completing installations and replacements of hardware components, providing software support, managing shipping and receiving, and documenting work in the ticketing system. This role requires the ability to work independently, excellent customer service skills, experience with IT and networking systems, proficiency with technical tools, and strong troubleshooting abilities.

• Respond to scheduled and emergency dispatches to the data center for off‑hour service calls.
• Handle the physical and logical aspects of operating our racks, power, networking, and servers.
• Provide after‑hours support for scheduled maintenance and on‑call emergency incidents.
• Complete physical installation and power‑up of racks, servers, and network equipment.
• Provide installation and replacement services for hot‑swappable or modular hardware components such as hard drives and power supplies.
• Provide software support such as requested system reboots and device configuration.
• Collaborate with cross‑functional teams on various requests.
• Manage shipping and receiving for the data center.
• Document work in the designated ticketing system.
• Assist in training and/or leading new team colleagues.

• Ability to perform routine situations and procedures with limited supervision.
• Strong team player with ability to build positive and collaborative relationships within the Connect Wise organization.
• Experience with IT and networking systems – server rack and stack, network cable installation and management of both fiber and copper.
• Proficiency with technical tools such as PuTTY (for SSH & serial console access).
• Ability to work independently and with limited supervision to complete assigned tasks in an asynchronous time‑zone environment.
• High standards for workmanship, organization, and cleanliness.
• Good troubleshooting skills to investigate and resolve system and infrastructure issues.
• Willingness to respond to irregular off‑hour emergency calls and schedule off‑hour maintenance.

• Requires broad knowledge of job procedures and tools.

• Onsite/Hybrid/Remote – must be located near facilities to respond within the hour.
• Local to Atlanta, GA.
• Physical work includes regular walks through the data center, lifting servers and other equipment, working from ladders, running cables, and using hand tools and test equipment.

Connect Wise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. Connect Wise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above describe the general nature and level of work performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact tale or